Aftermarket Trainer

About the role

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.

Do we have your attention? Keep reading.

Bartelt Packaging is seeking an Aftermarket Trainer to join our team in Sarasota, FL. This role is responsible for developing and delivering equipment training programs for customers and Field Service Technicians while identifying opportunities for additional aftermarket services, including parts, conversions, and field service support. The Aftermarket Trainer will also provide hands-on technical support, troubleshooting, repairs, and equipment commissioning as required by the business..

This is an onsite position at our Sarasota facility when not traveling for customer training or field service support.

Does this work interest you?

• Analyze customer training needs and develop programs to meet requirements.
• Develop and deliver technical training for Field Service Technicians and customers, including cross-training, refreshers, equipment updates, and new technologies. Create presentations, videos, hands-on demonstrations, troubleshooting guides, technical bulletins, and knowledge-base content, including materials for AI-powered learning and troubleshooting platforms.
• Prepare customer training proposals and quotes, including technical research of manuals, layouts, drawings, conversions, and machine history.
• Present training proposals and quotes to customers via Teams, email, or in person.
• Review and update existing machinery training programs and materials.
• Conduct machinery training at customer sites and Bartelt facilities and follow up to ensure customer satisfaction.
• Train Field Service Technicians as trainers to support scheduling conflicts and training demand.
• Develop and administer training surveys and assessments to measure program effectiveness.
• Serve as a technical resource to Manufacturing, Accounting, Human Resources, Parts, Purchasing, Engineering, and other internal departments.
• Support field emergencies, including travel to customer sites to troubleshoot and resolve machine issues.
• Perform hands-on electrical and mechanical troubleshooting and repairs on Bartelt equipment; coordinate required parts with customers and the Parts department.
• Partner with Engineering, Production, and Field Service to understand technical issues and incorporate solutions into training content.
• Follow Bartelt and customer administrative, workplace, safety, security, and operating policies.
• Support Service and Manufacturing activities as directed by management, including assignment to the technical support hotline.

If this sounds like you, we want to connect!

• Associate degree in Engineering, Mechatronics, Industrial Maintenance, or a related technical field preferred, or equivalent experience.
• Minimum of 5-7 years of experience in field service, equipment maintenance, or technical support, preferably within the packaging machinery industry.
• Strong mechanical, electrical, pneumatic, and automation troubleshooting skills.
• Experience developing and delivering technical training programs, instructional materials, and hands-on equipment demonstrations preferred.
• Ability to read and interpret electrical schematics, mechanical drawings, and technical manuals.
• Excellent communication, presentation, organizational, and customer service skills.
• Proficiency in Microsoft Office applications, including PowerPoint, Word, and Teams.
• Ability to work independently, manage multiple priorities, and collaborate with cross-functional teams.
• Willingness to travel up to 50% domestically and internationally to provide customer training and field service support.
• Must obtain and maintain PMMI Certified Trainer Certification.

What's in it for you?

• There's no monopoly on innovative ideas or limits to how far you can advance with our team.
• We offer an open, communicative environment that fosters individual initiative.
• We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

• Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.
• Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

• #BRTLT
• #INBAR
• #ZRBAR