Agency Representative (BHHC Specialty Risk)

What Will You Do?

• Assist prospective and existing customers with commercial auto insurance needs through inbound sales and service interactions.
• Evaluate risks, determine appropriate classifications and coverage structures, and develop pricing in accordance with underwriting guidelines and authority.
• Prepare insurance quotes, explain available coverage and pricing options, address customer questions and concerns, and guide customers through the policy binding process.
• Use company systems, third-party data, and underwriting resources to gather information, assess risk, and support accurate pricing decisions.
• Explain commercial insurance coverages, policy terms, conditions, endorsements, billing options, and payment processes in clear, customer-friendly language.
• Help customers complete electronic payments and establish recurring EFT or credit card payment arrangements when requested.
• Partner with underwriting and other business teams to address endorsement requests, pricing questions, and situations requiring additional review or approval.
• Identify and escalate billing, customer service, underwriting, or other issues that fall outside established authority or may have broader business impact.
• Participate in underwriting quality reviews to support compliance with company guidelines, business processes, and applicable regulations.
• Support testing of rating, quoting, policy administration, and other business systems by completing assigned test cases and identifying potential issues.
• Participate in business development and marketing activities, including communicating product information, answering questions from prospective customers or referral sources, and supporting industry events as needed.
• Demonstrate and promote a collaborative, customer-focused team environment while maintaining accuracy, confidentiality, and sound judgment.

What Are We Looking For?

• Bachelor's degree in business or a related field.
• One or more years of professional work experience.
• Two or more years of experience in a customer-facing role, preferably within insurance, financial services, healthcare, or another regulated industry, is preferred.
• Basic mathematical skills and comfort working with pricing, rating, and financial information.
• Proficiency with personal computers and Microsoft Office applications.
• Insurance industry knowledge, including familiarity with insurance terminology, policy coverages, and endorsements, is preferred.
• Strong written and verbal communication skills with the ability to translate complex concepts into clear, understandable information for customers.

Who Would Excel in This Role?

Someone With

• Exceptional customer service skills and a genuine desire to help customers make informed decisions.
• Strong active listening skills and the ability to identify customer needs through thoughtful questions and conversation.
• The ability to explain insurance coverage, pricing, and other complex concepts in a clear and approachable way.
• Excellent written communication skills with strong grammar, spelling, punctuation, and attention to detail.
• Natural empathy, patience, and professionalism when working through customer questions or concerns.
• Strong organizational and time-management skills with the ability to balance multiple priorities.
• Attention to detail and a commitment to accurate documentation and sound decision-making.
• A collaborative mindset and the ability to work effectively with underwriting, billing, customer service, and other business partners.
• The ability to maintain confidentiality and exercise good judgment when handling customer and business information.

Someone Willing To

• Work directly with customers to understand their commercial auto insurance needs and recommend appropriate coverage and pricing options.
• Learn underwriting guidelines, insurance terminology, commercial auto coverages, company procedures, and rating systems.
• Work independently and make decisions within established underwriting authority while knowing when additional review or approval is needed.
• Operate with a sense of urgency and maintain focus in a fast-paced, production-based environment.
• Balance customer service, sales, underwriting, documentation, and administrative responsibilities while maintaining accuracy.
• Quickly absorb new information and apply coaching and constructive feedback to improve performance.
• Adapt to changing customer needs, business priorities, technology, and insurance requirements.
• Participate in testing, quality-assurance, marketing, or business-development activities as business needs evolve.
• Travel occasionally, including potential overnight travel for industry events, conventions, or meetings with referral sources.
• Maintain professionalism, confidentiality, integrity, and a customer-first mindset in every interaction.

Additional information

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!