Agent/Investigator, Asset Protection (Chicago, IL)

About the role

At Abercrombie & Fitch, quality is in our roots and we're on a mission to honor this rich heritage. With an unwavering focus on our customer, we strive every day to deliver a unique and welcoming experience, whether in our stores or online. Our three global brands, Abercrombie & Fitch, abercrombie kids and Hollister Co., are the embodiment of our passion for incredible product.

At the heart of it all is our amazing 500-acre campus, nestled just outside of Columbus, Ohio. With an open work space, inspiring views, and even a place to gather as a team around the fire pit, our Home Office fosters a diverse and inclusive culture that consistently seeks the input of our associates and focuses on the future.

We are looking for leaders, visionaries, and creatives who are willing to roll up their sleeves and write the next chapter in our brand's legacy.

This role is based out of Chicago, IL and supporting stores in the surrounding areas.

What Will You Be Doing?

• Responsible for the execution of Asset Protection initiatives in assigned locations (4-8 stores), as well as, implementation of shortage reduction programs in high shrink location(s)
• Partner with local store management to meet strategic Asset Protection objectives
• Effectively leverage business and sales performance as a means for shortage reduction
• Participate in store associate training regarding approved Asset Protection initiatives and workshops
• Routine assessment of store operations, pre-shrink indicators, and safety compliance measures through operational audits
• Provide clear and consistent training to all store personnel on safety communication guidelines and current crisis management protocols
• Proactively monitor controls and conduct surveillance to identify and investigate associate dishonesty
• Conduct investigations and interviews for inventory, cash loss, and violations of policy
• Conduct surveillance using CCTV or floor techniques to apprehend and deter theft in accordance with the company apprehension policies
• Initiate and support investigations related to Organized Retail Crime while partnering with Zone ORC Investigator and local law enforcement
• Complete special projects as assigned by Regional Manager of Asset Protection

What Do You Need To Bring?

• 4-year degree preferred
• 2 or more years of experience in the Asset Protection field or relevant experience in retail setting
• Strong communication and interpersonal skills
• Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
• Ability to work nights, evenings and weekends appropriate to retail business needs
• Must pass a comprehensive background investigation
• Must have a reliable means of transportation
• Preferred to be Wicklander - Zulawski trained in interviewing
• Must fulfill all physical requirements including standing and walking

Benefits & Perks

• As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle.
• A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you!
• We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Incentive bonus program
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!