Agent Support Coordinator

About the role

FNF ® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF ®'s various mortgage and real estate services companies provide services that complement our title insurance business.

From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF ® believes the power of technology can elevate the real estate transaction.

From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.

Position Overivew

National Agency Support Operations is seeking a highly qualified and detail-oriented professional for the Agent Support Coordinator role. This position plays a key role in supporting the department's responsibilities related to the onboarding, monitoring, and ongoing maintenance of both prospective and established agency partners.

Primary responsibilities include reviewing, evaluating, and resolving items associated with new agency applications, contracts, amendments, and maintenance requests. The Agent Support Coordinator will also provide administrative support, coordinate cross-functional activities, communicate with internal and external stakeholders, fulfill information requests, gather and analyze data, prepare reports, and assist with departmental projects and initiatives as needed.

Location

• This role is hybrid based in our Jacksonville, FL office.

Duties & Responsibilities

• Review and process new agency applications, contracts, amendments, and maintenance requests.
• Monitor and maintain agency records to ensure accuracy and compliance with company standards.
• Coordinate activities and tasks across departments to support operational objectives.
• Communicate effectively with internal business partners and external agency contacts.
• Respond to information requests in a timely and professional manner.
• Collect, organize, and prepare data for reporting and analysis.
• Perform a variety of administrative and office support functions.
• Support department projects and other operational initiatives as assigned.

Minimum Requirements

• Strong organizational, prioritization, and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Understanding of data collection, organization, and preparation for business reporting.
• Basic bookkeeping and accounting knowledge.
• Ability to work effectively both independently and within a team environment.
• Experience with or demonstrated interest in AI tools and platforms preferred.
• Bachelor's degree preferred, or an equivalent combination of education and experience.

Preferred Experience

• High attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to service excellence.

Compensation & Benefits

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.