Air Import Agent
- Location
- Franklin, WI · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 30 days ago
Skills & highlights for this role
- air freight documentation
- customs documentation
- freight tracking
Also useful
- IATA certification
Stated benefits & perks
- Health
- Life insurance
About the role
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Air Import files as required
- Use Workflows on daily basis
- Ensure timely delivery of freight to customers for Import shipments
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client and Service Providers billing
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of air documentation process a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- IATA certification (preferred)
- Fluent in English
- Reporting Structure
- Air Import Lead Agent, Supervisor and Manager
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
About the Company
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
From Expeditors's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Air Import Agent role at Expeditors, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Air Import Agent job at Expeditors located?
This Air Import Agent position at Expeditors is located in Franklin, WI (On-site). Always check Expeditors's application page for specific state eligibility or relocation policies.
What qualifications are required for Air Import Agent at Expeditors?
For the Air Import Agent role, Expeditors highlights experience with air freight documentation, customs documentation, freight tracking. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Air Import Agent position at Expeditors?
This listing links directly to Expeditors's SmartRecruiters application page. You can apply directly on Expeditors's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.