Alumnae House Operations Manager

About the role

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About the role

Position Summary The Alumnae House Operations Manager is a critical role, reporting directly to the General Manager (GM). This position is responsible for the seamless and efficient daily operation of the Inn's lodging and the Conference Center's event spaces. The ideal candidate is a hands-on, detail-oriented leader with a passion for hospitality, staff management, and ensuring exceptional guest and client experiences.

This role requires the ability to work flexible hours, including weekends and holidays, based on the needs of the Inn and Conference Center. This position is a 2- year contract role with the possibly for extension. Alumnae House is a 20-room, 100 year-old, Tudor-style inn and conference center that also serves as the headquarters for Vassar's Office of Advancement and Alumnae/i Association (AAVC).

Responsibilities

Operational Management Manage and oversee all daily operational activities of the Inn and Conference Center. Liaise with the Vice President of Advancement's Executive Assistant to ensure the custodial duties related to office and public spaces throughout the building are properly executed. Ensure all facilities are maintained to the highest standards of cleanliness, safety, and operational excellence.

• Monitor inventory levels for all operational areas (lodging, housekeeping, and conference services) and coordinate supply ordering.
• Serve as the primary point of contact for the Facilities Operations department and all external vendors (including linens and other suppliers).
• Manage all service requests and timely execution.

Staff Supervision & Leadership Schedule, supervise and manage the performance of the unionized Reservations Specialists (part-time CWA), Custodial and Housekeeping (full-time SEIU) staff. Coordinate and execute training programs for direct reports to ensure consistent service delivery and adherence to operational procedures. Ensure staff schedules meet adequate coverage for all operational hours.

Support the General Manager as a front-facing point of contact when the GM is unavailable. Conference & Event Execution Oversee the timely and accurate execution of all set-ups for meetings and catered events, including tables, chairs, staging, and Audio/Visual (A/V) equipment. Act as the on-site point of contact for event clients to ensure all operational needs and last-minute requests are addressed promptly and professionally.

Maintain a working knowledge of A/V equipment and troubleshoot minor technical issues during events. Guest Services & Reservations Ensure the Reservations Specialists deliver excellent customer service, manage guest check-ins/outs, and handle guest inquiries or complaints efficiently.

• Collaborate with the General Manager to ensure rates, black-out dates, and other occupancy requirements are properly managed in the online reservation system.
• Manage the online reservation software and liaise with vendors to troubleshoot any issues as they arise (including OTAs).
• Financial & Administrative Provide operational reports to the General Manager, as requested.

• Monitor operational expenses and ensure adherence to departmental budgets.
• Coordinate with HR on any matters related to staffing and supervision.
• Required knowledge, skills and abilities Minimum of 3-5 years of progressive experience in hospitality management, hotel operations, or conference services.
• Proven ability to lead, motivate, and manage diverse teams, including front-of-house and back-of-house staff.

• Strong organizational, multitasking, and problem-solving skills.
• Proficiency with Property Management Systems (PMS) and standard office software (e.g., Microsoft Office Suite).
• Familiarity with basic event A/V set-up and operation is essential.
• Ability to work flexible hours, including weekends and holidays, based on the needs of the Inn and Conference Center.
• Ability to interact effectively with a diverse community.

• Ability to sit or stand for extended periods of time.
• Preferred knowledge, skills and abilities Bachelor's degree in a related field.
• Two years of supervisory experience.

Compensation

The compensation for this position is $65,000 - $70,000 per year. When extending an offer, Vassar College considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, budget, and other market and organizational considerations. The starting salary range represents the College's good faith and reasonable estimate at the time of posting. Special Instructions to Applicants: To complete your application, you will be required to attach your resume and cover letter.