AM Service Specialist (4x10's)

Schedule: This is a 4x10 shift schedule.

Shifts Available

• Sun - Wed 1st shift (5am - 4pm)
• Sun - Wed 2nd shift (2pm - 1am)
• Wed - Sat 1st shift (5am - 4pm)
• Wed - Sat 2nd shift (2pm - 1am)

Purpose

Divergent is on the lookout for an adept and driven Service Specialist dedicated to the maintenance and enhancement of our current and forthcoming Additive Manufacturing (AM) equipment. We are committed to setting a new benchmark in aerospace and automotive manufacturing, and we need a proactive team member to help us redefine the future of manufacturing and automation.

The Role

• Own the technical performance of additive manufacturing equipment by developing, validating, and implementing maintenance strategies, diagnostic methods, and equipment improvements that maximize part quality, machine availability, and production throughput.
• Diagnose complex mechanical, electrical, optical, controls, and process-related failures, determine underlying root causes, and develop effective corrective and preventive actions that eliminate recurring issues. Assist with intra-facility equipment relocations as needed.
• Apply service expertise to analyze, troubleshoot, optimize, and improve machine performance, reliability, and production capability where standard procedures are insufficient.
• Design, refine, and continuously improve maintenance procedures, calibration methodologies, troubleshooting workflows, and equipment operating standards based on technical analysis and operational data.
• Execute advanced optical, mechanical, and system calibration activities requiring independent technical judgment to maintain demanding precision/process capability requirements.
• Analyze equipment performance trends, failure modes, and production data to identify opportunities for improved reliability, reduced downtime, increased process capability, and lower operating cost.
• Work with and optimize PLC logic, automation interfaces, and equipment configurations to improve system performance and operational robustness.
• Serve as the technical service subject matter expert for assigned additive manufacturing systems, providing guidance to production, manufacturing engineering, quality, and maintenance teams. Communicate machine status effectively, along with estimated repair timelines.
• Interpret electrical schematics, mechanical drawings, control architectures, and system documentation to solve novel technical problems and develop effective solutions. Adhere strictly to safety protocols.
• Drive continuous improvement initiatives supporting production capability, equipment reliability, quality systems, and manufacturing excellence (AS9100, IATF 16949, etc.).
• Develop technical documentation including maintenance standards, troubleshooting guides, calibration procedures, work instructions, and best practices while mentoring technicians in their application.
• Evaluate and recommend equipment modifications, component upgrades, spare parts strategies, and process improvements that improve long-term system performance.
• Collaborate with equipment suppliers, controls engineers, manufacturing engineers, and cross-functional technical teams to resolve complex technical challenges and implement sustainable solutions.
• Perform additional technical responsibilities as required to advance manufacturing capability and departmental objectives.

Basic Qualifications

• Ability to lawfully access information and technology that is subject to US export controls
• A Bachelor's degree in a technical field or Associates degree in a technical field and equivalent maintenance technician work experience. Strong equivalent maintenance technician experience may be considered in lieu of educational requirements.
• Automation and machine control experience with demonstrated troubleshooting capabilities.
• Mechanical and electrical troubleshooting and repair experience.
• Interest and ability to work hands-on with additive technology: working with the machines, systems, and processes in a factory environment.
• Highly self-motivated and able to prioritize and execute tasks in a fast paced, startup manufacturing environment.
• Strong ability to think and work autonomously when required, and to perform under pressure to logically troubleshoot systems and processes.
• Ability to effectively use a wide variety of hand tools and test equipment.
• Proficient verbal and written skills especially related to technical records, documentation, and presentation.
• Solid interpersonal skills, capable of working within a small, growing team and interfacing with engineering and manufacturing groups to understand the production system and the associated constraints.

Preferred Qualifications

• Experience with metal (or other) Additive Manufacturing (AM) processes and additive manufacturing equipment, such as, SLM Solutions, EOS, RenAM, or Velo3D machines is a plus but not a requirement for consideration.

Work Environment

• The person in this position needs to frequently work in a factory environment to access and repair machinery (up to 100%)
• Ability to walk, kneel, reach, climb, use hands to operate machinery in an industrial production environment, as required.
• Ability to lift up to 30 lbs., as required to execute a repair.

Compensation

At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels S03 - S05 as evaluated through our interview process.

• Specialist III - S03: $41.69 - $57.32
• Specialist IV - S04: $48.16 - $66.22
• Specialist V - S05: $55.61 - $76.47

Veterans and candidates with military technical backgrounds in aviation, aerospace, maintenance, robotics, electronics, machining, or industrial operations are encouraged to apply.

What We Offer

• Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
• Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
• Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
• Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
• Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint.