American Girl New York Retail Department Manager (Exempt)

About the role

The Retail Department Manager leads daily retail operations to deliver exceptional customer experiences, achieve financial goals, and develop a high-performing team. This role drives operational excellence through effective coaching, ensuring a culture of selling and service, merchandising, and execution while partnering across the store to support business objectives. By balancing customer service, talent development, and business selling strategy, the position contributes directly to store performance and brand success.

Responsibilities

• Lead daily department operations to achieve sales, customer service, and operational performance goals while ensuring compliance with company policies and standards.
• Coach, develop, and inspire associates through ongoing feedback, training, recognition, and performance management to build a high-performing team.
• Drive revenue growth by modeling selling behaviors, monitoring key performance indicators, and implementing strategies that improve customer engagement and sales results.
• Partner with store leadership to execute merchandising plans, product launches, and promotional initiatives that enhance the customer experience and maximize business opportunities.
• Monitor staffing, floor coverage, and service execution to ensure an efficient, safe, and engaging shopping environment.
• Analyze sales, inventory, and operational data to identify trends, resolve issues, and make informed business decisions that improve sales and service performance.
• Collaborate with cross-functional partners to support store initiatives, maintain visual merchandising standards, and deliver consistent execution across the business.

Education & Experience

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 3-5 years of retail operations experience in a high-volume, premium, fast-paced environment.
• Previous experience leading and developing retail teams.
• Retail environment experience preferred

Pay and benefits

The pay range for this position is between $70,400-88,000/annually. The pay range is indicative of projected hiring range, however, base pay will be determined based on candidate's work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits and resources to help empower a culture where every employee can reach their full potential.

Knowledge, Skills & Abilities

• Strong leadership, coaching, and performance management skills.
• Excellent customer service and relationship-building abilities.
• Knowledge of retail operations, merchandising, inventory, and sales performance metrics.
• Analytical and problem-solving skills with the ability to translate data into action.
• Strong communication, collaboration, and organizational skills.
• Proficiency with Microsoft Office and retail operational systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Additional Information

Don't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.