Americas Reseller Operations-Customer Support Account Manager - B&E Lead

Summary

Imagine what you could do here! The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

The Americas Reseller Operations team at Apple is looking for a dynamic and motivated candidate for the role of the RO CSAM / Business & Education lead.

This is an opportunity for an ambitious individual to utilize his or her eye for business, help drive infrastructure strategy and implementation, and apply analytical abilities focused on delivering creative, valuable insights and solutions for the Business & Education market at Apple. In this role, you will be be focused on driving business analytics and business insights while managing a critical customer account.

You will identify and lead process & system improvement opportunities both internally within AMR Operations and in partnership with Sales and other regions to scale the B&E management system.

About the role

Become an authority on supply chain KPIs and complexities to optimize B&E channel health and provide key inputs to critical run-the-business alignment discussions and planning (e.g., weekly product reviews and quarter-end management syncs) with cross-functional partners such as Sales, SDM, WWRO, and counterparts in other regions.

• Provide data-driven models and analyze data to drive the business and make key business decisions
• Aggregate key channel insights for B&E and influence business decisions to optimize sell-through
• Play a critical role in the standardization of account deliverables
• Partner closely across regions on key initiatives and B&E reporting requirements
• Participate in cross-functional teams to take projects from concept phase to implementation
• Identify process improvement opportunities as supported by data analysis
• Create the appropriate measurement framework to drive corrective action and improve customer experience will be a measure of success for this role
• Lead and/or participate in cross-functional teams to address business or systems issues

Minimum Qualifications

• Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field required. MBA or Advanced Degree preferred.
• Minimum 5+ years of relevant Operations experience
• Extensive experience in reporting, data mining, and ad hoc analytics tools; adept at comprehending and working with large quantities of data from a variety of sources
• Advanced Excel skills including use of macros

MBA Preferred

• Proven data-driven decision-making skills
• Ability to think in an unexpected way and influence peers with data-driven models; ability to change the thinking of, or gain acceptance of, others in sensitive situations
• Detail-oriented and self-motivated; able to function effectively when working independently or in a team
• Excellent presentation abilities
• Excellent listening, verbal, and written communication skills
• Shown process improvement skills including Six-Sigma or BPI experience is a plus with natural curiosity and desire to understand how things work
• Ability to operate and maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment
• Aptitude for synthesizing quantitative and qualitative data
• Ability to think strategically and execute on operational strategies to make conclusive and measurable improvement
• Experience in driving large scale programs and putting measurement systems in place
• Core functional skills: Program Management, Operations, Supply Chain, Logistics, Sales Support, Business Process Mapping; candidates with Resellers/Telco, Supply/Demand Planning and Logistics experience will be well regarded
• Passion and drive with phenomenal sense of urgency; we are looking for someone with tremendous self-belief, motivation and drive to be successful; excellence should be a habit for the successful candidate
• Ability to make key decisions and deliver results under extremely tight and stressful timelines; deal with an immense degree of ambiguity; create in an unstructured environment; multi-task; drive end-to-end customer focus; think creatively to solve problems