Analyst, Application Support Engineer

About the role

Country: United States of America

It Starts With You

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make

The Analyst, Application Support Engineer troubleshoots software and ensures that help desk tickets are resolved on time. The incumbent maintains and supports existing software applications, identifies and resolves basic application issues and bugs; escalates complex application issues to management for resolution.

• Responds to inquiries and refers issues to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved.
• Recommends enhancements to existing software and applications to improve effectiveness.
• Configure and administer systems or applications to ensure changes are methodologically planned, executed and verified.
• Helps maintain quality, organization, and automation of software applications.
• Interacts with business areas, and systems analysts and/or business analysts to gain input and support decision making.
• Provide guidance and training to less experienced IT Specialists.
• Analyzes user stories written by domain experts and translate to technical solutions.
• Assists in special projects and tasks for the department of a diverse nature.
• Prepares a variety of routine and special reports as required.
• Escalates work issues to Team Lead or Manager as needed
• Troubleshoot incidents reported by business units or end users.
• Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions.

What You Bring

Education

• Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications

• 3+ Years Information Technology, Technical Application Development, or similar experience. - Required.
• 3+ Years.NET Core, C#, PowerShell, SQL, VB, API and Vendor APIs, Jira, VMware Virtualization and Scrum Methodology experience - Preferred.
• 3+ Years Experience providing customer support for IT systems or applications. - Preferred.
• 3+ Years Experience writing technical documentation for both technical and nontechnical audiences. - Preferred.
• Analytical and problem solving skills.
• Basic communication skills..
• Ability to work independently and collaboratively..
• Ability to work effectively in a fast-paced environment..
• Ability to learn new technologies..
• Produces accurate and quality work; detail oriented..
• The ability to program in required language..
• General understanding of the technology project lifecycle..
• General understanding of financial services business environment..
• Requires broad theoretical job knowledge typically obtained through advanced education.
• Basic knowledge in development tools..
• Basic knowledge in programming languages and methodologies.
• Technical writing and documentation experience.
• Ability to communicate technical concepts to non-technical personnel.

Certifications

• No Certifications listed for this job.

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Pay and benefits

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum: $76,875.00 USD

Maximum: $130,000.00 USD

We Value Your Impact

• Your contribution matters and it's recognized.
• You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver.
• We know rewards go beyond numbers.
• Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.
• Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

• This job description does not list all of the job duties of the job.
• You may be asked by your supervisors or managers to perform other duties.
• You may be evaluated in part based upon your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time.
• This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

• What To Do Next: If this sounds like a role you are interested in, then please apply.
• We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.