Analyst / Business Analyst
- Pay
- $59 – $66 per hour
- Location
- Rtp, NC
- Listed
- Today
What You'll Do
The Service Entitlement team within the Cisco Customer Experience organization is seeking a strong, skilled Business Analyst to join a team that will handle Cisco Entitlement Exception Management (CEEM) escalations. In this capacity, you will be part of a small team of Analysts creating key communications to inform stakeholders of Cisco Customer and Partner service behaviors. You will be part of a team that ensures Cisco's Customers and Partners are treated consistently and have the right level of service coverage to support their business needs.
- Create a customer account overview (closed loop metrics, customer services consumption overview, behavioral analysis) communication to Directors/VP's of all escalated entitlement exceptions globally
- Utilize internal tools (Tableau, BI Dashboards) to assess Customer and Partner services consumption behaviors
- Work closely with the Service Entitlement and Service Compliance organizations on lead generation for non-compliant customers and partners
- Work through assigned case load in a timely manner, providing required updates to management
Minimum Qualifications/Desired Skills-PLACEHOLDERS
- BA/BS degree, and 8+ years' experience in relevant field
- Proficiency in MS Office, Excel
- Proficiency in SQL, Tableau, Oracle BI a plus
- Proven track record of strong customer service/support experience
- Excellent written and verbal communication skills with various levels of the organization
- Have a six sigma type mentality and help drive ongoing process improvements to exception management
- Max Pay Rate W2- $58.65/hour; Target $51.92
- Max Pay Rate C2C- $66.35/hour; Target $58.65
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
Techworkers has a long-established reputation for delivering strategic and revenue driving solutions for organizations. With a focused management team and expertise workforce, Techworkers can work with you to drive strategic initiatives which deliver transformation through innovation and provide solutions for your success.
From Techworkers's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Analyst / Business Analyst role at Techworkers, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
What is the salary for the Analyst / Business Analyst role at Techworkers?
The Analyst / Business Analyst posting at Techworkers states compensation of $59 – $66 per hour. Final pay may depend on location, experience, and interview evaluation on Techworkers's official career site.
Where is the Analyst / Business Analyst job at Techworkers located?
This Analyst / Business Analyst position at Techworkers is located in Rtp, NC. Always check Techworkers's application page for specific state eligibility or relocation policies.
How do I apply for the Analyst / Business Analyst position at Techworkers?
This listing links directly to Techworkers's SmartRecruiters application page. You can apply directly on Techworkers's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.