Analyst, Global Operations Center

About the Role

We are hiring a GOC Analyst to support DoorDash's 24/7 Global Operations Center. Reporting to the GOC Manager, this role is responsible for real-time monitoring, incident triage, and operational response to protect DoorDash's people, assets, and operations.

As a frontline operator, you will serve as the first line of defense during emerging incidents-monitoring systems, assessing risk, executing SOPs, and escalating issues quickly and accurately. In addition to core operational response, you will apply foundational analytical skills to validate information, distinguish signal from noise, provide clear operational context that supports timely escalation and informed decision-making.

You'll operate in a high-tempo, follow-the-sun environment where clarity, discipline, and sound judgment are critical to maintaining operational resilience.

You are excited about this opportunity because you will

• Operate the GOC in Real Time: Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge.
• Execute Incident Response with Precision: Triage incidents, follow established SOPs, and support incident command activities through accurate documentation, coordination, and information validation.
• Maintain Situational Awareness: Track ongoing incidents, relevant global events, and operational conditions to maintain a clear, real-time understanding of risk across shifts and regions.
• Apply Foundational Analytical Tradecraft: Conduct initial fact-finding, source validation, and contextual analysis to distinguish signal from noise and support effective escalation.
• Support Escalation and Decision-Making: Identify when issues exceed defined thresholds and escalate to the GOC Manager or Risk Intelligence team with clear, structured, and decision-ready information, without owning strategic risk interpretation.
• Ensure Seamless Shift Handover: Produce concise shift reports and conduct disciplined handovers that capture incident status, risk context, and outstanding actions.
• Contribute to Operational Excellence: Participate in drills, retrospectives, and continuous improvement efforts to strengthen GOC readiness, workflows, and analytical rigor.
• Operate Calmly Under Pressure: Demonstrate professionalism, composure, and sound judgment during fast-moving or high-impact incidents.

We are excited about you because you bring

• Operations Center Experience: 3+ years in a GSOC, GOC, SOC, or comparable 24/7 operations or incident response environment.
• Incident Management Fundamentals: Working knowledge of incident triage, escalation protocols, and operational playbooks.
• Foundational Analytical Skills: Ability to assess information quality, identify trends or anomalies, and provide clear operational context during incidents.
• Basic OSINT Familiarity: Comfort using open-source tools and publicly available information to validate events and support situational awareness (training provided as needed).
• Strong Operational Judgment: Ability to assess risk, prioritize tasks, and act decisively under pressure.
• Technical Fluency: Comfort working across monitoring dashboards, ticketing systems, communication platforms, and basic analytics tools.
• Clear Communication Skills: Ability to document incidents clearly and communicate effectively with leaders and cross-functional partners.
• Discipline and Reliability: Proven ability to follow process, maintain attention to detail, and perform consistently across rotating shifts.
• Growth Mindset: Willingness to learn new tools, analytical techniques, and operational best practices within a structured operations environment.
• Schedule Flexibility: Ability to work rotating shifts as part of a 24/7 global operations model.
• Education and Experience: Bachelor's degree, or equivalent professional or military experience.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.

Base Pay

$74,800—$110,000 USD

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash.

We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.