Animal Pharmacy Customer Service Call Center Agent

When will you work?

• New-hire education consists of one week of paid in-classroom training at our Manhattan. KS location; Monday-Friday, 8:30 AM-5 PM CST. You will learn about our state-of-the-art laboratories and impressive shipping and warehousing operations. Weeks 2-4: M-F, 8:30 AM-5 PM CST, fully onsite. Month 2: M-F, 11:30 AM - 8 PM CST, fully onsite.
• Upon successful completion of new-hire training, initial work schedules will be Monday - Friday, 11:30 AM - 8PM CST until the next shift bid, where this may change. All Customer Care employees participate in regular shift bids where work schedules are awarded to each employee based on tenure and performance. This affords every agent the ability to regularly compete and be awarded a more desirable schedule.
• The position operates on a hybrid schedule after the 2-month training period, working on-site in the office (5) days per week. After the 2-month training period, established agents may begin a hybrid schedule. Eligible employees may work from home two (2) days per week on a rotating basis (i.e., two WFH days one week, in office all days the following week, and so on).

What you'll do

• Deliver exceptional customer service.
• Efficiently navigate patient and prescriber profiles across multiple systems.
• Enter prescriptions in our systems.
• Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions.
• Work independently and collaborate with team members!
• Engage with team members across pharmacy and fulfillment facilities.
• Answer high-volume calls - over 70 per day.
• Ability to work uninterrupted, with 90% of your day assisting customers.

Who you are

• Experienced in data entry and multitasking
• Experienced in handling high-volume inbound calls - 70 or more a day
• Previous call center experience or high-volume call environment.
• Demonstrates strong attention to detail and a commitment to following procedures.
• An effective and persuasive communicator
• Professional computer experience (Office, Internet, etc.)
• Strong math skills
• A high school graduate or equivalent required
• Live within a commutable distance to Manhattan, Kansas
• Able to obtain a Kansas Pharmacy Tech License (We will train you)

Preferred Experience

• Experience with Customer Service positions in the past
• Prior contact center experience
• Previous Pharmacy Tech or Vet Tech experience
• Professional experience using Microsoft Office, Outlook, Word, & Excel

What's in it for you

• A comprehensive benefits package that includes health, dental, and flexible spending accounts
• Competitive base salary with uncapped commission structure
• 401(k) retirement plan with a generous company contribution to help you save for the future
• Company-paid life and disability insurance
• Access to voluntary insurance options
• A generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

#hp

Pay Range $18—$20 USD

Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.