AOT Team Lead Support, Bureau of Mental Health

About the role

Open to candidates who are permanent.

The Bureau of Mental Health's (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health.

The Office of Assisted Outpatient Treatment (AOT) is responsible for the management and oversight of the Assisted Outpatient Treatment Program in New York City.

The New York State Legislature passed Kendra's law as an amendment to the Mental Hygiene Law to allow for outpatient civil commitment of individuals with histories of serious mental illness, difficulty engaging in rehabilitation, and who present high risk to themselves or the community.

The program enables these individuals to live safely in the community, avoid repeated inpatient hospitalizations, and ensure they have access to comprehensive outpatient services.

Duties Willincludebutnotbelimited to

• Supervise and train clerical staff engaged in routine clerical activities, ensuring that there is always appropriate clerical support.
• Provide oversight for all the clerical functions for the team, making decisions and judgement calls as needed and reporting trends and findings to the Assistant Directors, administration, or their designee.
• Provide coverage for clerical functions when needed.
• Under the direction of the Assistant Directors and/or AOT Administration, disseminate assignments to all office staff.
• Manage delivery of records electronically or physically to external partners, exam sites, courts, attorneys, and other entities as required.
• Monitor all court and exam activities (i.e., track subpoenas, HIPPA releases, notice of consent forms, prepare legal documents, etc.)
• Maintain various calendars related to court and exams with internal and external sources (i.e., process servers, providers, State Office of Mental Health, courts, etc.)
• Complete general office duties such as answer phones, draft correspondences, send and receive faxes and emails, ensure that team has appropriate supplies, operate all related office equipment, etc.)
• Input requested data into AOT database systems and oversee, supervise, and review the input of clerical and support staff.
• Manage the office logistics and assist the Assistant Directors and AOT Administration as needed.
• Evaluate and manage summer youth interns, transitional employment interns and volunteers, delegating responsibilities as needed.

Preferred Skills

• Supervisory experience
• Ability to use Microsoft Windows. Word, Excel, Visio, Access,and PowerPoint.
• Good written and verbal communication skills.
• Good organization and time management skills.
• Cursory knowledge of mental health terminology and diagnosis.

Why you should work for us

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website
• Benefits: City employees are entitled to unmatched benefits such as:

• o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
• o a public sector defined benefit pension plan with steady monthly payments in retirement.
• o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Additional information

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC.

We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives.

As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Qualifications & Requirements

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.