API Integration Support Engineer
- Pay
- $77,000 – $97,000 per year
- Location
- Austin, TX
- Listed
- 5 days ago
About the role
API Integration Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or acting as the first responder for a major system incident, you are the technical anchor for our partners.
We are looking for an API Integration Support Engineer to join our Integration Success Team and scale our servicing capabilities for the Wise Platform in North America. You will be part of a global, 24/5 team-spanning Austin, Tallinn, and Singapore-dedicated to maintaining the highest quality and reliability for our partners' technical integrations.
Your Mission
- Multi-Channel Troubleshooting: Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time.
- Technical Deep-Diving: Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source.
- Incident Response: Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams.
- Knowledge Sharing: Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements.
- Cross-Functional Collaboration: Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance.
Must Haves
- 2 to 3 years of relevant technical support experience, including hands-on troubleshooting of REST APIs and supporting production systems.
- Strong understanding of REST APIs, including testing, debugging, and interpreting API requests, responses, and error codes.
- Familiarity with JSON, web authentication methods, and API documentation.
- Experience using IDEs and version control tools to investigate technical issues.
- Ability to troubleshoot production incidents, prioritize issues, and collaborate with Engineering teams to drive resolution.
- Strong communication skills, with the ability to explain complex technical issues to both technical and non-technical stakeholders.
Nice to Haves
- Experience with command-line tools such as Bash or Zsh.
- Familiarity with log analysis and monitoring tools such as Kibana or Grafana.
- Experience supporting applications built on microservices architectures.
- Experience in payments, fintech, or enterprise technical support environments.
- Basic programming knowledge in Python, JavaScript, or a similar language.
Additional Information
- For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
- If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
- Keep up to date with life at Wise by following us on LinkedIn and Instagram.
About the Company
Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
From Wise's careers page, first listed on Rolev.ai on November 4, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the API Integration Support Engineer role at Wise?
The API Integration Support Engineer posting at Wise states compensation of $77,000 – $97,000 per year. Final pay may depend on location, experience, and interview evaluation on Wise's official career site.
Where is the API Integration Support Engineer job at Wise located?
This API Integration Support Engineer position at Wise is located in Austin, TX. Always check Wise's application page for specific state eligibility or relocation policies.
How do I apply for the API Integration Support Engineer position at Wise?
This listing links directly to Wise's SmartRecruiters application page. You can apply directly on Wise's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.