Application Administrator I

Job Summary

The Application Administrator I at Jabil, Inc. is responsible for supporting, maintaining, and administering various business applications to ensure optimal performance, availability, and user satisfaction. This role involves basic troubleshooting, user support, and contributing to application-related projects under supervision.

Job Responsibilities

• Provide first-level support for application-related issues, including troubleshooting and resolving user problems or escalating to appropriate teams when necessary.
• Perform routine application maintenance tasks, such as monitoring system health, managing user accounts, and conducting data backups.
• Assist in the configuration and deployment of application updates, patches, and new releases following established procedures.
• Document application configurations, support procedures, and user guides.
• Collaborate with senior administrators and IT teams to identify and resolve application performance issues.
• Support end-users with application access, usage, and basic training.
• Participate in testing new application functionalities or system changes.
• Adhere to Jabil's IT policies, procedures, and security guidelines.

Job Qualifications

• High School Diploma or GED required; Associate's degree in Information Technology, Computer Science, or a related field preferred.
• 0-2 years of experience in an IT support role, preferably with exposure to application administration.
• Basic understanding of Windows operating systems and common business applications (e.g., Microsoft Office suite).
• Familiarity with ticketing systems and IT service management processes.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to learn new technologies and adapt to evolving business needs.
• Monitor application availability, performance, and system alerts to proactively identify and resolve issues.
• Support application integrations with other enterprise systems and assist in troubleshooting data flow issues.
• Execute and validate user access requests while ensuring compliance with security and audit requirements.
• Assist in root cause analysis (RCA) activities for recurring application incidents and system outages.
• Create and maintain application reports, dashboards, and queries based on business requirements.
• Coordinate with vendors and internal support teams to resolve application-related issues.
• Participate in disaster recovery and business continuity testing activities.
• Contribute to process improvement initiatives by identifying opportunities to automate repetitive tasks.
• Support manufacturing, supply chain, quality, and business operations teams by ensuring application reliability and timely issue resolution.
• Maintain accurate documentation of incidents, changes, configurations, and knowledge base articles.
• Participate in on-call support rotations when required.

Qualifications

• Basic knowledge of SQL and relational database concepts.
• Experience supporting ERP, MES, Manufacturing, Quality, Supply Chain, or other enterprise applications is preferred.
• Familiarity with Active Directory, user provisioning, and access management processes.
• Understanding of ITIL principles, incident management, and change management processes.
• Exposure to PowerShell, scripting, automation, or low-code platforms is a plus.
• Experience with Microsoft Power Platform, Azure, SharePoint, or cloud-based business applications is preferred.
• Ability to analyze application logs and identify trends to support issue resolution.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• Customer-focused mindset with a commitment to delivering high-quality support.

Be Aware of Fraud

When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process.

Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline, the Federal Trade Commission identity theft hotline and/or your local police department.

Any scam job listings should be reported to whatever website it was posted in.

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