Application Support Analyst
- Pay
- $47,840 – $52,000 per year
- Location
- Colchester, VT · Hybrid
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 30 days ago
Skills & highlights for this role
- application support
- technical troubleshooting
- customer complaint resolution
Also useful
- distribution industry knowledge
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Parental leave
Annual Compensation: $47,840 - $52,000
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.
Primary Responsibilities
- Work directly with customers by email or phone
- Respond promptly to customer inquiries in a professional manner
- Obtain and evaluate all relevant information to handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource
- Serve as liaison between the customer and various internal departments
- Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
- Follow up on customer communications and interactions
Requirements
- Excellent communication skills - verbal & written
- Strong ability to analyze and solve problems
- Attention to detail and accuracy
- Detail oriented and ability to maintain data confidentiality
- Reliable & dependable
- Ability to multitask under pressure
- College degree and at least one year of customer service experience preferred
Benefits Include
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k Match & Employer Contributions
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
- Compensation is based on a variety of factors including skills, experience and industry background. The range listed here represents our best faith estimate for the role.
- All full time job offers are contingent upon passing a pre-employment drug screening and background check.
From Vermont Information Processing's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Application Support Analyst role at Vermont Information Processing?
The Application Support Analyst posting at Vermont Information Processing states compensation of $47,840 – $52,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Vermont Information Processing's official career site.
Where is the Application Support Analyst job at Vermont Information Processing located?
This Application Support Analyst position at Vermont Information Processing is located in Colchester, VT (Hybrid). Always check Vermont Information Processing's application page for specific state eligibility or relocation policies.
What qualifications are required for Application Support Analyst at Vermont Information Processing?
For the Application Support Analyst role, Vermont Information Processing highlights experience with application support, technical troubleshooting, customer complaint resolution. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Application Support Analyst position at Vermont Information Processing?
This listing links directly to Vermont Information Processing's Greenhouse application page. You can apply directly on Vermont Information Processing's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.