Application Support Engineer
- Pay
- $130,000 – $140,000 per year
- Location
- Brooklyn, NY · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 4+ years
- Listed
- Today
Skills & highlights for this role
- application support
- end-user support
- troubleshooting
- root cause analysis
- application administration
- system monitoring
- vendor management
- stakeholder communication
- SLA management
- documentation
Also useful
- financial services experience
- private equity knowledge
- credit markets knowledge
- fund accounting
- alternative asset fund raising
- automation scripting
- Confluence
Primary Responsibilities
- Hands-on day-to-day user application support
- Ensuring issues are addressed within specified SLA timeframes
- Troubleshooting issues and working with others to ensure root causes are identified and remediated
- Establishing and maintaining key relationships with business stakeholders
- Communicating with external vendors and Fund Administrators when issues arise
- Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation
- Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues
- Maintaining application, server and environment configurations
- Enforcing data, security, application, integration and operational standards and policies
- Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment
- Documenting issues and resolutions in Confluence knowledge base
Qualifications & Requirements
Professional E xperience
- Minimum 4 years of relevant IT experience in customer service or helpdesk/application support required
- Strong experience providing end-user/business-facing white glove support
- Self-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement
- Experience with application administration (monitoring, managing system configuration and working with infrastructure/development teams)
- Prior experience in financial services preferred (especially credit & private equity)
- Experience working with multiple application and staffing vendors
- Excellent communication, collaboration and interpersonal skills
- Ability to proactively identify issues and work with delivery teams to mitigate risks
- Capable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets)
- Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable
About the Company
Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.
From Vichara's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Application Support Engineer role at Vichara, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
What is the salary for the Application Support Engineer role at Vichara?
The Application Support Engineer posting at Vichara states compensation of $130,000 – $140,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Vichara's official career site.
Where is the Application Support Engineer job at Vichara located?
This Application Support Engineer position at Vichara is located in Brooklyn, NY (On-site). Always check Vichara's application page for specific state eligibility or relocation policies.
What qualifications are required for Application Support Engineer at Vichara?
For the Application Support Engineer role, Vichara highlights 4+ years of relevant experience; experience with application support, end-user support, troubleshooting, root cause analysis, application administration, system monitoring. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Application Support Engineer position at Vichara?
This listing links directly to Vichara's SmartRecruiters application page. You can apply directly on Vichara's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.