Application Support, Senior Associate

About the role

State Street Markets is the investment research and trading arm of State Street, providing specialized research, trading, securities lending and innovative portfolio strategies to owners and managers of institutional assets.

DMC Production Support is seeking a technical Production Application Support candidate to support State Street Markets business applications. The person in this position will be responsible for the active monitoring of trading, settlement and reporting applications as well as support of maintenance and application release activities. The person is this role will work directly with both the business and application development teams in addressing and resolving application issues.

Responsibilities

• Provide direct technical trading floor application support to our DMC business partners
• Troubleshoot/analyze and triage application and trading issues
• Monitor application environment for issues
• Assist in application maintenance and deployment activities
• Provide Disaster Recovery Testing support
• Work in a 24x7 environment

Attributes

• Strong debugging and analytical skills; Core problem solving skills, ability to analyze available data and potential solutions, eliminate possible solutions and select an optimal solution
• Excellent verbal and written communication skills
• Excellent organizational skills with the ability to prioritize tasks, work with schedules / resources while remaining focused on team goals
• Ability to work and co-ordinate with multiple remote teams
• Ability to work independently and excellent problem-solving skills are a must
• Willingness to take ownership of issues and ability to see them thru to resolution

Education & Qualifications

• Bachelor's Degree in Computer Science or Information Systems
• Experience supporting large scale, 24/7, real time mission critical systems
• Experience in financial business processes
• 2-3 years in a technical role in a financial institution
• Familiarity with programming/scripting languages
• Strong knowledge of Oracle and MS SQL
• Working knowledge of Unix/Linux, Windows and cloud computing
• Working knowledge of Middleware (WebSphere, MQ Series, Autosys, etc.), and J2EE
• Knowledge of Foreign Exchange/Equities/Securities Finance business process flows is a plus

Salary Range

$52,000 - $91,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.