Application Support Technician, ProTraQ

About the role

Working for Silgan will be the best decision you make!

Now hiring for an Application Support Technician

Come build your career in an essential industry with lasting demand. At Silgan, we manufacture the food packaging that consumers rely on every day, providing long-term opportunities for growth!

What we offer

• An inclusive culture where every team member is valued and recognized.
• Competitive salary and comprehensive benefits, including health, dental, vision, life, disability, and AD&D coverage.
• Supplemental benefits such as pet insurance, telemedicine access, and employee perk programs.
• 401(k) plan with employer match (after eligibility period).
• Paid time off and holiday schedule
• Tuition assistance for professional development and certifications.
• Opportunity to work in a stable, growth-oriented environment.

What you'll do

• Become a foremost expert in the ProTraQ software suite, assisting in the maintenance of Silgan's enterprise business application across all manufacturing locations.
• Implement, train, and maintain the ProTraQ system for end users including floor operators, supervisors, and plant management.
• Ensure consistent implementation of corporate-designated software and associated hardware.
• Travel for project work and installations (approximately 50-75% domestically and internationally).
• Install and configure hardware and software, including barcode scanners and related systems.
• Provide training to end users on software and hardware functionality.
• Work with Business Technology teams to resolve issues and perform ProTraQ upgrades at remote sites.
• Establish strong working relationships with plant management and quality managers to assist in manufacturing process tracking.
• Demonstrate professionalism, communication excellence, and strong troubleshooting capabilities in both software and hardware environments.

We need you to have

• Bachelor's degree in Information Technology or a related field; OR an Associate's degree plus 2 years of relevant technical support experience.
• Experience providing end-user training-ideally within a manufacturing environment.
• Strong working knowledge of Microsoft Office, Windows OS, and basic PC hardware/software troubleshooting.
• Ability to work independently, with a team, and across levels.
• Willingness and ability to travel 50-75% (domestic and international) and obtain a U.S. Passport.
• Basic knowledge of ERP systems preferred.
• Experience with handheld barcode scanners a plus.
• Secondary language a plus.

Ready to grow with us?

Be part of a team where your contributions matter. Apply now!