APS Intake Case Manager 2 (Central Intake Specialist)
- Location
- Atlanta, GA
- Listed
- 3 days ago
About the role
Explore a World of Opportunity with the State of Georgia!
We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!
- Job Title: APS Intake Case Manager 2 (Central Intake Specialist)
- Agency: Department of Human Services
- Job Requisition ID: JR0000007200
- Shift: Day (United States of America)
Compensation Details
$44,354.85
About the role
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service. The Georgia Department of Human Services (DHS), Division of Aging Services (DAS) - Adult Protective Services (APS) is seeking candidates for the position of APS Central Intake Specialist. This position will be assigned to the office that is nearest the incumbent's residence and will be expected to travel throughout the state of Georgia as needed. The hours for this position will be from 10 am to 7 pm.
JOIN OUR TEAM!!!
About the role
Pay Grade: J
Under general supervision, gathers referral information from reporters via telephone interviews, written reports or face to face contacts; assesses referral information and makes a determination as to whether or not the situation meets Adult Protective Services (APS) criteria; provides intervention services if the situation does not meet APS criteria.
Role and Responsibilities
- Gathers referral information from persons making the maltreatment report via telephone interviews, written reports or face to face contacts.
- Assess APS referral information and make a determination as to whether or not the situation meets APS criteria.
- Provides Information and Referral Services on situations that do not meet APS criteria.
- Document pertinent referral information in Harmony in a thorough, accurate and clear manner.
- For reports meeting APS criteria, document as an Investigation.
- For reports that do not meet APS criteria, document as an Intervention.
- Clear the name of the person referred in Harmony to determine if there is an active case or history.
- Note findings in Harmony.
- Completes an acknowledgement letter to the reporter unless receipt of the letter is waived.
- "Save" the letter in the Central Intake Folder on the computer.
Core Competencies
- Provides information to and honors all of the State's commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
- Cooperates with others to accomplish common goals and works as a team player to achieve shared goals.
- Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.
- Delivers consistently required business results and meets achievable yet aggressive goals.
- Complies with quality standards and meets deadlines.
- Maintains focus on agency and State goals.
- Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.
- Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.
- Has excellent oral, written, presentation, and interpersonal communication skills.
Minimum Qualifications
- Bachelor's degree from an accredited college or university;
OR
- One (1) year of experience at lower level APS Intake CM 1 (SSP180) or position equivalent.
Preferred Skills/Qualifications
Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience:
- Two (2) years' experience as an APS Investigator.
- Experience working with a specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled.
- Bachelor's degree in a Human Services program or related field.
- Possession of a valid driver's license and consistent access to a vehicle for required work-related activities.
Additional Information
For more detailed information about the Georgia Department Human Services
Employment Information
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
Minimum Qualifications
Bachelor's degree from an accredited college or university; or one (1) year of experience at lower level APS Intake CM 1 (SSP180) or position equivalent.
Equal opportunity and legal notices
If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to:.
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.
From Georgia's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
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Common questions
Where is the APS Intake Case Manager 2 (Central Intake Specialist) job at Georgia located?
This APS Intake Case Manager 2 (Central Intake Specialist) position at Georgia is located in Atlanta, GA. Always check Georgia's application page for specific state eligibility or relocation policies.
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