Area Manager

What’s the Job?

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As an Area Manager (Facility Management/Janitorial), reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.

Client Retention and Relationship Management

Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology

Ensures a visible Account-level presence to foster and maintain effective working relationships with all clients

Proactively identifies client needs and ensures timely delivery of solutions to maintain satisfaction and exceed expectations

Performance Management and Operational Excellence

Communicates performance expectations clearly, monitors progress, and rewards achievements to ensure operational plans, goals, and budgets are met

Implements best practices and continuous improvement initiatives to enhance service delivery and operational efficiency.

Conducts regular site visits to assess service quality and address client feedback effectively

Oversees resource allocation to ensure optimal staffing levels and efficient use of resources

Strategic Planning and Execution

Develops and implements strategic account plans to align with company goals and client expectations

Monitors key performance indicators (KPIs) and ensures corrective actions are taken as needed to achieve targets

Collaborates with cross-functional teams to align operations with overall business strategy and client objectives

Leadership and Talent Development

Acts as a talent scout, using networks to help identify, recruit, and vet proposed Dexterra team members

Ensures succession plans are regularly reviewed and career growth is supported by personalized development plans

Mentors and coaches team members to foster professional growth and enhance performance

Health, Safety, and Compliance

Promotes a culture of safety by ensuring adherence to health and safety standards, company policies, and regulatory requirements

Conducts safety audits and collaborates with teams to mitigate risks and maintain a safe work environment

Financial Oversight

Manages profit and loss for the account, ensuring financial targets are met without compromising quality

Conducts financial analyses to identify cost-saving opportunities and optimize budget management.

Qualifications

Who Are We Looking For?

• 4+ years of proven experience in facility management, janitorial services, or related industries
• Extensive background in managing large-scale service operations
• Strong leadership and interpersonal skills with a client-centric approach
• Ability to inspire and lead diverse teams while fostering collaboration and accountability
• Demonstrated ability to manage budgets, analyze financial reports, and make data-driven decisions
• Expertise in financial planning and identifying cost-saving opportunities
• Proficiency in relationship management, and operational execution
• Strong analytical and problem-solving skills to evaluate challenges and implement solutions
• Exceptional communication and presentation skills for engaging stakeholders at all levels
• Commitment to maintaining workplace health and safety standards

Additional Information: WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.