ASO Readiness Program Manager

Summary

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Apple Store Online Readiness Program Manager is responsible for strategizing, planning and successfully managing the the launch of Apple products and programs worldwide. Aligning people, process and technologies, the Program Manager will ensure the integrity of the launch moment is enhanced by delivering an exceptional customer experience.

The Apple Store Online Readiness Program Manager is the advocate for the customer and represents the voice of Apple Store Online with partner teams, across Marketing, Commercial, Finance, Content & Online Buy Flow, Supply Chain Operations, Engineering, Legal and external partners.

About the role

The Apple Store Online Readiness Program Manager is a natural leader and facilitator, a strategic thinker who can “connect the dots” at multiple levels, is driven, organized and detail oriented, communicates with ease at all levels, is adept at facilitating actions and resolving conflicts, manages through relationships and influence, thrives in a dynamic ambiguous environment, and displays grace under fire.

In this role, you will be responsible for managing strategic Online priorities through launch, and driving the program-level closed-loop process for better efficiencies and improvements. You will own and manage the detailed Online plan of record, connecting all workstreams, program timelines and deliverables, and ensuring smooth operations of all execution workstreams. Through the program lifecycle, you will manage leadership and partner communications, ensuring alignment and clarity. You will analyze and track new and emerging risks, and develop comprehensive risk mitigation & contingency plans.

Responsibilities

Center point for ASO, connecting all teams and workstreams, ensuring the best customer experience at launch and maintaining the integrity of customer orders

• Collaborate on and influence Online strategy at launch.
• Own and deliver content + features plan with clear deliverables & timelines.
• Track and manage evolving priorities with appropriate trade-offs (with Product Marketing, Marcom, Digital Merchandising, Finance and Retail Commercial teams)

• Drive detailed operational systems plan of record and implementation, and manage readiness across internal and external systems (Operations, Customer Support and Engineering)
• Drive effective change management with the new and changing Apple and Retail programs (with Product Management and Engineering)

Minimum Qualifications

• 4+ years program management experience, managing and delivering strategic initiatives, showcasing ability to connect workstreams to business priorities
• Strong influencing skills, coordinating members from a broad cross-functional team to work towards one goal/outcome
• Experience working cross-functionally across multiple levels of a highly matrixed organization
• English business proficiency
• BS/BA degree or equivalent work experience

MBA or advanced degree is a plus

• Experience in eCommerce, Internet, or multi-channel environment with relevant technical and business acumen
• Demonstrated success in influencing strategy and direction through data driven insights.
• Exceptional communication, storytelling, and presentation skills.
• Demonstrates Apple’s values of inclusion and diversity.