Assets Protection Team Leader

All About Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

All About Assets Protection

Assets Protection (AP) teams function to keep our guests, team and brand secure and lead through crisis events. They protect profitable sales by mitigating shortage risks, preventing, theft and fraud to ensure product is available for our guest. They also build relationships inside and outside of Target including store leaders and public safety officials, inclusive of law enforcement.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of an Assets Protection Team Leader can provide you with the skills and experience of:

Leading a security culture, including crisis response, a strong safety environment and crowd management planning, providing support to both guests and team members

Implementing daily/weekly Assets Protection workload priorities to support business priorities and deliver on goals

Responding to external and internal theft incidents and preventing future theft

Implementing strategic resolutions of external theft and fraud and apprehending individuals attempting to cause a loss, in accordance with Target policy and leadership’s guidance

Partnering, educating and supporting store business leaders on operational shortage priorities

Leading a team of hourly team members, including leveraging skills in interviewing, developing, evaluating and retaining talent

As an Assets Protection Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities:

Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience

Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations

Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments

Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.

Support total store sales and increase profitability by ensuring products are in stock and available to our guests. Welcome and engage guests at the front of the store and on the salesfloor

Influence and validate physical security and safety processes; participate in store response and emergency crisis situations; create security plans for in-store events

Support your leader in educating teams on emergency preparedness and physical security procedures.

Develop, coach and lead your team members to elevate their skills and expertise, per direction from your direct leader

Anticipate staffing needs and support your direct leader to effectively talent plan around a culture of accountability through clear expectations and performance management

Identify theft and shortage trends in your store

Identify shortage risks in key areas and support your direct leader and leaders across the store to develop tactics that will reduce shortage and drive profitable sales

Work a schedule that aligns to guest and business needs based on security and theft patterns (this includes early morning/overnight shifts, evening and weekends)

Develop team schedules and adjust based on security and theft trends with leader validation

Own the prevention (inclusive of merchandise protection budgeting), identification and resolution of external theft incidents. Resolve theft using good judgement and conducting apprehensions while adhering to policy and procedures

Initiate, investigate and resolve internal investigations as directed by AP leader in your market and/or your direct leader

Educate store leadership on merchandise protection best practice and audit execution in partnership with key partners

Implement and follow up on any operational changes as directed by your direct leader

Support your direct leader to educate and support store teams on operational shortage priorities

Order merchandise protection devices as needed to support the minimum standards for your store. Review and manage the allocated budget and adhere to the guidance in the Merchandise Protection Best Practice on Workbench

Communicate AP priorities to the team, peers and leadership

Build a relationship of trust and accountability with your leader and Store Director

Maintain relationships inside and outside Target, including district and store leaders and law enforcement

Ensure our teams and tactics maintain Target’s reputation

Collaborate with retail organization partners to analyze industry trends and enhance security for guests and team members

Evaluate and recommend candidates for open positions and develop a guest-centric team at the direction of your direct leader

Support team onboarding and learning, and close knowledge and skill gaps through training and experience

Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment

Hold team members accountable to expectations set by your direct leader

Maintain all required training

Serve as first responder for in-store safety incidents (e.g., security, weather, etc.), executing Target's procedures and best practices

Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences

Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards in partnership with store leaders, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately

Execute safety program management routines such as Monthly Safety Meetings/ Observations

Participate in legal proceedings as necessary to represent Target’s interests

Model the execution of physical security processes in order to enhance the instore security culture

Support merchandise protection strategies across the total store, including storage and application as directed by best practices

Address store needs (emergency, regulatory visits, etc.)