Assistant Branch Manager

About the role

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.

With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As an Assistant Branch Manager, you’ll help lead the daily operations of the branch while creating a supportive, service-driven environment for both clients and team members. You’ll play a key role in coaching, developing, and empowering teller staff, all while guiding clients toward financial solutions that help them achieve their goals. Your leadership helps ensure the branch runs smoothly, efficiently, and with care.

In this role you'll

• Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
• Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
• Support operational tasks and ensure they are completed accurately and on time.
• Follow and reinforce policies and procedures to minimize risk and support strong audit results.
• Engage clients in proactive financial conversations using the Banner Way process and tools.
• Present tailored recommendations that align with each client's financial needs and goals.
• Refer clients to other business partners when additional expertise is needed.
• Answer questions, troubleshoot client account issues, and ensure prompt resolution.
• Maintain an in-depth understanding of operational processes, compliance requirements, and security standards.
• Serve as acting manager in the absence of the Branch Manager.

What we're looking for

• You have a High School Diploma or G.E.D. (Required).
• You bring 6 or more years of retail banking experience (Required).
• You have experience in a supervisory or management role leading a project, process, or team (Required).
• An equivalent combination of education and experience can be considered in lieu of a degree.

What helps you shine

• You bring extensive knowledge of retail banking products, policies, procedures, and systems.
• You're confident navigating complex accounts and have experience with consumer and QuickStep lending.
• You excel in client service and relationship building, with strong communication skills in person, over the phone, and via email.
• You bring effective selling, cross-selling, and referral abilities to support branch growth.
• You're skilled in problem solving, negotiation, and interpreting client financial information.
• You have experience in a financial sales-oriented role and enjoy helping clients find the right solutions.
• You can lift and move up to 25 pounds as part of the role.

Travel

• 20%

Compensation & Benefits

• Targeted starting salary range (based on experience): $24 - $32
• Annual incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement

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