Assistant Club Manager - Boston

About the role

The Assistant Club Manager will be responsible for both the daily guest experience and the strategic development of events and outreach initiatives that drive club traffic and membership. This role demands an outbound mindset, proactively building relationships, identifying cultural and community trends, and designing compelling programming to introduce padel to new audiences. This position requires a self-starter who understands how to leverage local values, partnerships, and events to achieve growth.

What You Will Do

• Oversee incoming member inquiries, tours, sign-ups, and onboarding of new members.
• Create a welcoming, knowledgeable, and service-first environment for all guests and members.
• Develop and execute strategies to build local partnerships with businesses, schools, influencers, sports groups, and cultural organizations.
• Represent Padel Haus in the local community to increase visibility and encourage trial and membership.
• Research and integrate city-specific values (e.g. wellness, music, family, sports, tech, etc.) into campaigns and events that resonate with the local audience.
• Create innovative campaigns and activation ideas to attract new guests and members from outside traditional racket sports.
• Plan and execute a dynamic calendar of events, tournaments, mixers, and community experiences to drive attendance and retention.
• Collaborate with the Chief Growth Officer and your location's management team to tie events into growth KPIs, promotions, and programming goals.
• Analyze attendance, feedback, and conversion metrics to continuously optimize events and outreach strategies.
• Leverage national and citywide events to create locally relevant padel events.
• Track and report membership leads, conversions, cancellations, and satisfaction trends weekly.
• Collaborate with Club Director on calendar planning, guest experience feedback, and process improvement.
• Maintain a consistent brand experience across communications, events, and guest interactions.
• Collaborate and execute with the Juice Haus Manager for food and beverage catering during events.

What You Bring/Qualifications

• Bachelor’s degree or equivalent in Sports Management, Marketing, Hospitality, or Business Administration, or a related field.
• 3-5 years of experience in guest services, events, or hospitality management.
• Demonstrated experience building outbound relationships or community partnerships.

Physical Requirements

• Ability to stand and move around for extended periods of time.
• Must be able to lift up to 25 lbs occasionally.

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