Assistant Director - Crisis Management & Resilience

About the role

The Assistant Director of Crisis Management & Resilience leads the development and continuous improvement of Wynn's Business Continuity, Crisis Management, and Organizational Resilience Program.

Reporting to the Director of Crisis Management, this position provides strategic leadership and subject-matter expertise in Business Continuity Management, crisis preparedness, emergency management, incident response, and operational recovery. The role leads Business Impact Analyses, continuity and recovery planning, dependency assessments, exercises, program assurance, and executive decision support.

The Assistant Director partners with senior leaders and operational stakeholders to identify critical business services, vulnerabilities, dependencies, and recovery requirements. During significant disruptions, the position provides situational awareness, impact assessments, response coordination, and actionable recommendations to support timely executive decision-making.

This is an on-site, operationally critical leadership position within a complex, 24/7 luxury resort environment.

Key Responsibilities

• Lead and continuously improve Wynn's Business Continuity, Crisis Management, and Organizational Resilience programs.
• Conduct Business Impact Analyses and identify critical services, operational impacts, recovery priorities, resource requirements, dependencies, and vulnerabilities.
• Establish and validate Maximum Tolerable Periods of Disruption, Recovery Time Objectives, Recovery Point Objectives, and continuity and recovery strategies.
• Direct the development, maintenance, testing, and validation of business continuity and recovery plans.
• Maintain crisis management governance, activation criteria, escalation protocols, communication processes, and executive decision structures.
• Provide executive briefings, impact assessments, decision support, Crisis Management Team facilitation, and incident-response coordination.
• Monitor emerging threats and operational disruptions and translate developments into actionable recommendations.
• Design and facilitate training, tabletop exercises, functional exercises, simulations, and recovery validation activities.
• Lead after-action reviews, lessons-learned processes, corrective-action planning, and continuous improvement initiatives.
• Develop executive reports and performance measures addressing continuity readiness, exercise outcomes, incident trends, corrective actions, and program maturity.
• Build effective partnerships with internal stakeholders, government agencies, emergency services, regulatory bodies, critical vendors, and industry organizations.
• Champion a culture of preparedness, accountability, resilience, and operational excellence.

Qualifications & Requirements

• Minimum of 7 years of progressive professional experience, including significant experience in Business Continuity Management. Demonstrated Business Continuity experience is required
• Minimum of 3 years of leadership, supervisory, or program management experience involving Business Continuity, organizational resilience, continuity planning, recovery planning, or operational readiness
• Demonstrated experience developing and managing Business Continuity programs, including Business Impact Analyses, continuity and recovery plans, dependency assessments, recovery strategies, exercises, and program governance
• Strong knowledge and practical application of Business Continuity principles, including MTPD, RTO, RPO, resource requirements, technology and third-party dependencies, recovery priorities, and continuity strategies
• Experience developing recovery strategies for facility loss, technology or utility outages, workforce disruption, supply-chain or third-party failures, severe weather, and other significant operational disruptions
• Experience planning, facilitating, and evaluating Business Continuity and crisis exercises, after-action reviews, and corrective-action programs
• Demonstrated ability to lead and influence cross-functional teams and senior stakeholders during preparedness, response, continuity, and recovery activities
• Strong analytical, decision-making, communication, facilitation, presentation, and executive briefing skills
• Proficiency with Microsoft Office, Microsoft Teams, and related business technologies.
• Ability to obtain and maintain all licenses, permits, certifications, and regulatory approvals required for the position
• Ability to work a flexible schedule and respond to significant disruptions, emergencies, crisis activations, exercises, and recovery activities outside normal business hours

Preferred Qualifications

• Working knowledge of ISO 22301, ISO 22361, ISO 31000, FEMA NIMS, and ICS
• Experience integrating Business Continuity with crisis management, emergency management, disaster recovery, technology recovery, enterprise risk management, and organizational resilience
• Experience in a complex, geographically dispersed, or 24/7 operating environment, including hospitality, gaming, resorts, aviation, government, military, or other critical operations
• Experience with Business Continuity Management systems, mass notification platforms, incident management systems, risk management technologies, or related resilience platforms
• Professional Business Continuity or resilience certification, including MBCI, CBCI, CBCP, ABCP, recognized DRI certifications, CEM, AEM, FEMA PDS, FEMA APS, or FEMA NIMS/ICS credentials
• Experience using enterprise AI assistants, generative AI platforms, or AI-enabled analytical tools to support planning, analysis, exercises, reporting, or program management

Position Requirements

• On-site position at Wynn's strip property to meet the requirements of a consistent on-property presence
• Availability to support Business Continuity activations, significant incidents, crisis response, exercises, and recovery activities in a 24/7 operating environment