Assistant Director of Rooms

About the role

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A dynamic and service-driven Director of Front Office who will lead the heartbeat of guest interactions at Loews Hotels. As the face of our property, you'll orchestrate seamless arrivals, departures, and personalized experiences that set the tone for unforgettable stays. This role demands a strategic leader who thrives in a fast-paced environment, balancing operational excellence with genuine hospitality to ensure every guest feels valued and cared for.

Who You Are

• Inspirational Leader: You motivate and empower your team, fostering a culture of collaboration, accountability, and pride in service
• Guest Experience Champion: You anticipate needs and deliver personalized solutions that exceed expectations
• Clear Communicator: You engage with guests, team members, and stakeholders with confidence and professionalism
• Decisive Problem Solver: You remain calm under pressure, making sound decisions that protect both guest satisfaction and operational integrity
• Organized Multitasker: You manage competing priorities with precision, ensuring smooth operations and exceptional service delivery
• Veterans and military spouses are encouraged to apply

What You'll Do

• Oversee daily operations of Front Office, Concierge, Bell, and related guest service departments, ensuring flawless execution and adherence to Loews standards
• Lead and develop a high-performing team through coaching, mentoring, and training programs that drive engagement and growth
• Manage payroll processes, scheduling, timecard edits, and approvals for assigned team members
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
• Coordinate room allocations and collaborate with Housekeeping to meet guest preferences
• Maintain accurate financial records, conduct audits, and prepare performance reports for leadership
• Partner with other departments to promote hotel services and optimize operational efficiency
• Respond to emergencies with professionalism, prioritizing safety and security
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Experience Includes

• Bachelor's degree or relevant work experience required
• Minimum of four (4) years guest service experience in hotel hospitality required
• Minimum four (2) years Front Office or guest service leadership experience required
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting
• Ability to stand for long periods of time required

Who You'll Supervise

• Front Desk Team
• Guest Services Team