Assistant Director of Student Center Operations

Job Summary

The Assistant Director will report to the Associate Director of Student Center Operations in Event Management and fall under the Senior Associate Director of Operations. The Assistant Director will be responsible for managing the operations of student spaces on campus that fall under the Event Management umbrella, with primary responsibility for the Cullinane Hall student space and satellite student study spaces. Responsibilities include daily operations, maintenance, safety and security, scheduling and reservations for students, staffing, training, and logistics.

The Assistant Director will help ensure that student study spaces are operated professionally and remain responsive to changing student and community needs in accordance with the mission of the university. The role also provides support to Curry Student Center operations, including Campus Crossroads, the Game Room, and Operations Desk, and may assist with other major events or programming scheduled on campus.

The Assistant Director will work with the Associate Director and Event Management staff to serve the needs of university academic and administrative staff, students, and community populations as they access the services and programs of these facilities.

The regular days of coverage for this position are Monday through Friday. This position requires significant flexibility and may require work outside regular operating hours, including early mornings, late evenings, nights, and weekends, depending on departmental events and operational needs.

Administrative Duties / Facility Management

• Manage the daily operations of department-run student spaces to ensure facilities operate in a safe, secure, and professional manner in accordance with university and Event Management department policies and procedures
• Develop and maintain Skedda, the application used to reserve and assign spaces to students and staff
• Respond to and identify urgent building issues and take immediate, appropriate corrective action with relevant internal or external parties during and after operational hours
• Oversee and maintain physical spaces, including submitting work orders for cleaning and repairs and ordering supplies and services for the ongoing operation of the complex
• Assist with the management of capital assets to ensure building resources respond to user and student needs
• Oversee the department's employee recognition program
• Oversee the direction, branding, and content of the department's social media accounts
• Coordinate and review scheduled venue use, as needed, from a daily, weekly, and monthly perspective with customers, facilities, scheduling, public safety, and other Event Management staff to ensure that space usage, event details, room setups, and operating hours are clearly communicated and provide quality customer service

Staffing

• Train, coach, and develop part-time student and non-student employees who work in the student study spaces
• Supervise one Northeastern co-op student
• Develop job descriptions, performance expectations, and evaluation tools for employees
• Provide timely performance feedback to student employees
• Work with the Associate Director to develop and deliver semesterly training in professional skill development, safety and security, policies, and operations
• Oversee operations and maintain schedules for students working in the student study spaces while remaining within budget, and support Campus Crossroads, the Game Room, and Operations Desk as needed
• Approve payroll for all direct staff and assist in other areas of the department as needed

Assessment and Benchmarking

• Assess and benchmark programs and services as required
• Maintain active records of student, faculty, and staff usage and submit weekly activity reports
• Assess and disseminate building-use data and analysis
• Conduct other benchmarking studies as required

Minimum Qualifications

Required

• Bachelor's degree
• Minimum of two years of experience in higher education, hospitality, customer service, operations and facilities management, or a related field
• Demonstrated understanding of the philosophy, role, and purpose of a student center or union, as well as student activities
• Strong interpersonal, communication, supervisory, and customer service skills

Preferred

• Master's degree
• Position Type
• Facilities
• Additional Information

Additional information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Pay and benefits

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.

Compensation Grade/Pay Type: 108S

Expected Hiring Range: $60,315.00 - $85,192.50

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.