Assistant Director Shared Infrastructure (Hybrid) - WashU IT

About the role

• Location
• SAINT LOUIS, MO 63110
• Scheduled Hours
• 40

Position Summary

Provide analysis, planning, organization, communication and management necessary to support all aspects of a Shared Infrastructure Functional Area. This position also participates in management discussions, planning, and assisting in the development of strategic plans at functional level.

Primary Duties & Responsibilities

• Coordinate the service delivery for assigned Shared Infrastructure Functional Areal.
• Primary functions include:
• Provide solution engineering, process analysis and system design of systems.
• Manage projects and system support including supervision of personnel.
• Ensure data integrity and security of these systems.
• Participate in management discussions and planning at the department level to ensure that adequate resources are available to meet business requirements.
• Provide new programming as needed to keep projects on target.
• Provide leadership and recruitment and development of professional staff and ongoing evaluation to include resource allocations and organizational of staffing.
• Provide disciplined project management methodology including documentation and implementation standards required to meet project milestones.
• Recruit and develop professional staff and ongoing evaluation.
• Perform other duties as assigned.

Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

Additional information

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education

Bachelor's degree or combination of education and/or experience may substitute for minimum education.

Certifications /Professional Licenses

• No specific certification/professional license is required for this position.
• Work Experience: Relevant Experience (6 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job

Leads a team of engineers responsible for endpoint engineering, architecture, and escalated technical support across approximately 30,000 Windows and 5,000 macOS devices university-wide. This role owns the strategic direction of endpoint management tooling - including our transition from MECM to Microsoft Intune - and ensures the university's patching, deployment, and OS lifecycle processes meet evolving security and compliance demands.

Core responsibilities

• Set technical direction and roadmap for endpoint engineering across MECM, Intune, and Jamf, including evaluating and piloting new deployment methodologies
• Own large-scale OS and application deployment strategy across Mac and Windows platforms, including complex task sequence and image-based build design
• Direct patch management and security update deployment for OS and third-party applications, with accountability to vulnerability remediation SLAs
• Lead escalation management, coordinating engineering resources to resolve complex, high-impact technical issues
• Supervise, coach, and develop technical staff; own hiring, performance management, and career growth for the team
• Build and maintain relationships with customers, technicians, analysts, and specialists to advocate for endpoint services and represent the team's roadmap
• Maintain system documentation and governance standards for endpoint infrastructure

Preferred Qualifications

Education: Master's degree

Certifications /Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Business Analysis, Business Information Systems, Business Solutions, Communication, Computer Programming, Enterprise System Implementations, Goal Attainment, People Management, Prioritization, Project Administration, Resource Planning, Sound Judgment, Technical Savvy, Time Management

• Grade
• G16

Salary Range

Base pay is commensurate with experience.

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email or call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.