Assistant Food Services Manager

About the role

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

• Time Type: Full time
• Department: Food Service
• All Locations: 143 Addison Street

Position Summary

The Assistant Food Services Manager supports the Food Services Manager in the day- to-day operations of the Food Service Department. This position assists with the coordination of staff, meal production and service, menu implementation, purchasing, inventory, scheduling, quality assurance, documentation, and compliance with organizational and regulatory requirements.

The Assistant Food Services Manager serves as a working leader within the department, providing guidance and support to food service staff and helping ensure that meals and services are delivered safely, efficiently, on time, and in accordance with the nutritional and operational needs of PACE/SCO participants and other meal services provided.

Under the direction of the Food Services Manager, the Assistant Food Services Manager may provide day-to- day operational direction and oversight to Food Services staff, including Home Delivered Meals (HDM). The position may assist with training, work assignments, performance feedback, and coverage coordination.

• Assist the Food Services Manager with the daily operations of the Food Service Departments, including congregate (Site) meal preparation and home delivered meals.
• Assist with staff scheduling, coverage, time-off coordination, and daily assignments to ensure adequate staffing and uninterrupted meal service.
• Serve as a resource to staff regarding food preparation, recipes, production methods, portion control, presentation, and efficient kitchen workflow.
• Assist with the implementation of menus, standardized recipes, special meal requests, and modified or therapeutic diets as directed by the Food Services Manager and Registered Dietitian.
• Coordinate with dietitians and other members of the interdisciplinary team regarding participant meal needs, dietary requirements, allergies, preferences, and special requests.
• Assist with meal production and service to ensure meals are prepared according to established recipes, menus, portion sizes, quality standards, and production schedules.
• Monitor food quality, meal temperatures, sanitation, cleanliness, and safe food-handling practices and promptly report concerns to the Food Services Manager.
• Assist with food and supply purchasing, receiving, storage, inventory control, and rotation of food products using appropriate food safety practices.
• Monitor inventory levels and communicate ordering needs to the Food Services Manager to help prevent shortages, waste, or unnecessary expenditures.
• Assist with coordinating meal counts, production quantities, packaging, distribution, and Meals on Wheels deliveries
• Communicate with PACE, SCO, and other departments regarding meal requirements, participant needs, schedule changes, and service issues.
• Assist with maintaining accurate records related to meal production, meal counts, deliveries, inventory, purchasing, food temperatures, sanitation, and other departmental activities.
• Assist the Food Services Manager with monitoring departmental expenses and identifying opportunities to reduce waste and improve cost effectiveness.
• Provide coverage for the Food Services Manager during absences or as assigned, within the scope of the Assistant's authority and responsibilities.
• Help orient and train new food service employees in departmental procedures, food safety practices, recipes, equipment use, production standards, and participant service expectations.
• Promote teamwork, professionalism, accountability, and effective communication among Food Services and Meals on Wheels staff.
• Assist in resolving routine operational problems and promptly escalate personnel, participant, safety, or service concerns to the Food Services Manager.
• Participate in departmental meetings, trainings, quality improvement initiatives, inspections, audits, and other activities as required.
• Maintain excellent punctuality, attendance, reliability, and professional conduct.
• Adhere to all NeighborHealth and departmental policies and procedures, as well as applicable food safety, sanitation, PACE, and regulatory requirements.
• Maintain confidentiality and respect the dignity, privacy, and individual needs of all participants.
• Perform other related duties and responsibilities as assigned

Knowledge, Skills and Attitudes

• Demonstrates commitment to PACE mission by actively promoting the autonomy and dignity of PACE program participants.
• Demonstrates the ability to communicate effectively and respectfully through verbal and written skills. Documents in accordance with protocol.
• Demonstrates knowledge of Participant Rights by - actively protecting rights to privacy; - always treating participants with respect; - encouraging and assisting participants in filing of complaints and grievances - helping to maintain and clean and safe environment; - helping to ensure that restraint and involuntary seclusion are never used as a means of coercion, discipline, punishment, retaliation, or for the convenience of staff and those restraints, when required by extraordinary circumstance, are always applied and monitored in accordance with policy/procedure.
• Demonstrates adherence to health and safety codes and concerns by: - Effectively participating in fire and disaster drills. - Utilizing proper techniques for disposal of biohazard and other waste. - Immediately cleaning spills, clearing blocked pathways, securing equipment, removing damaged equipment, and otherwise addressing hazards. - Reporting observations of damaged equipment or environmental hazards to supervisor or Center Director.
• Promotes a sense of "teamwork" through demonstration of self-direction and self-motivation. Solves problems independently and knows when to seek consultation.
• Participates in the orientation of new staff.
• Demonstrates commitment to performance improvement by actively participating in one or more performance improvement committees or making a minimum of two suggestions for program or other improvements over the

Education

• High school diploma or equivalent. Additional education or training in food service, culinary arts, nutrition, hospitality, or a related field preferred.

Experience

• Previous experience in food service operations, preferably in healthcare, senior services, PACE, congregate dining, institutional food service, or Meals on Wheels environment.
• Previous supervisory or lead experience preferred.

Skills/abilities

• Knowledge of food preparation, menu implementation, portion control, food safety, sanitation, and kitchen operations.
• Ability to read and follow standardized recipes and production instructions.
• Strong organizational, communication, interpersonal, and problem-solving skills.
• Ability to work effectively as part of a team.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Demonstrated commitment to providing respectful, responsive, and participant-centered service.
• Ability to safely operate or learn to operate food service equipment and perform the physical requirements of the position.
• ServSafe certification at time or hire or within first three months of employment..

Salary

Starting at $31/hr up to $48/hr based on relevant experience