Assistant General Manager

Position Purpose

Build a cohesive Personal Training (PT) team, ensure they have a healthy pipeline of clients, and that those clients and other members receive exceptional fitness experience.

Responsibilities

• Ensure daily targets are met, particularly during weekends or when the Fitness Manager is not present, by leading the team and driving sales initiatives.
• Drive sales by promoting personal training packages and building strong rapport with members.
• Achieve sales targets for personal training services and small group training sessions, consistently meeting or exceeding performance goals.
• Collaborate with the membership sales team to support new member onboarding, driving sales initiatives, and establishing a smooth transition into the club experience.
• Conduct personalized welcome workouts for new members to evaluate their fitness needs and goals.
• Guide new members through their initial club experience, fostering a positive, supportive environment that promotes personal training sales, member retention and engagement.
• Facilitate professional development for personal trainers through regular coaching sessions and continuous support.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.

Qualifications

• 2-3 years of customer service experience.
• 1 year of sales experience.
• 1 year of supervisory experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing, for interacting with members, personal training clients, employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Excellent MS Office skills.
• Prior experience or strong interest in the fitness industry is a plus.
• And, of course, someone who embraces our Core Values!

Requirements

• Must be available to work nights and weekends.
• Must successfully pass background check.
• Must have a valid Personal Training certification
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about gym floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system

Eligible for additional compensation inclusive of

• Variable income opportunities including commission and bonus
• Post training increase

Pay and benefits

California Pay Range $20.87—$22.87 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full-time vs. part-time employment.

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