Assistant General Manager, Hope Lodge

About the role

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Assistant General Manager supports the General Manager in providing operational leadership for the Hope Lodge. This role focuses on day-to-day operational oversight, guest relations, and administrative functions. The Assistant GM mentors team members, ensures compliance with ACS standards, and contributes to a welcoming and safe lodge environment.

Schedule & Availability: This role is primarily scheduled Sunday through Thursday, with typical hours of 10:00 a.m. to 6:30 p.m. We offer flexibility when possible; however, the position requires participation in rotating holidays and an on-call rotation to support team and operational needs.

Essential Functions

• Support General Manager in overseeing daily lodge operations, including guest relations and administrative functions. (30%)
• Supervise and Mentor Lodge Staff to deliver exceptional guest experiences. (25%)
• Ensure compliance with ACS policies, training programs, and safety procedures. (15%)
• Coordinate payroll, accounts payable, and office supply management. (10%)
• Identify and implement operational process improvements to enhance efficiency. (10%)
• Assist in occupancy management and guest satisfaction initiatives. (10%)

Experience/qualifications

• Minimum Degree Required: High School Diploma or Equivalent.
• Preferred Degree: Coursework or certification in hospitality management or office administration.
• 1-2 years of experience in nonprofit management, hospitality, or healthcare administration.

Knowledge, Skills, and Ability

• Strong communication and interpersonal skills.
• Experience with office administration and payroll processes.
• Ability to supervise, coach, and evaluate staff performance.
• Proficiency in Microsoft Office Suite and reservation systems.
• Strong organizational and problem-solving skills.

Travel Requirements

• Occasional travel may be required for training, meetings, or other job-related activities, which may involve sitting for extended periods and navigating transportation systems.

Physical Requirements

• Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff.
• Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities.
• The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs.
• Extended periods of computer work may be required for tasks such as data entry, email communication, financial management, and report generation.
• Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.

Pay and benefits

The starting rate is $66,800 to $76,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.