Assistant General Manager - Terrace Point Cafe

About the role

Terrace Pointe Café serves breakfast, brunch, and lunch in a bright setting overlooking Encore's resort pool and gardens. The menu pairs longtime guest favorites-including Wynn's Buttermilk Pancakes, Croissant French Toast, Chicken & Waffles, and Avocado Toast-with fresh salads, sandwiches, poke bowls, and seasonal specialties. Whether you're starting the day with breakfast on the patio or enjoying a leisurely lunch, Terrace Pointe Café offers approachable classics prepared with quality ingredients and thoughtful touches.

As the Restaurant Assistant General Manager, you will support daily operations and lead the front-of-house team alongside the General Manager, ensuring exceptional dining experiences for our guests while maximizing profitability and efficiency.

• Lead and manage daily restaurant operations, including labor expense, inventory control, and guest service standards to meet financial targets
• Assist the General Manager with the development of strategies to increase revenue, profitability, and guest satisfaction
• Ensure compliance with health department standards and food safety regulations
• Handle guest complaints and resolve conflicts promptly and professionally
• Understand and implement all programs, procedures, standards, specifications, guidelines and training protocols
• Supervisor and support a team of food and beverage personnel including hiring, scheduling, assigning work, reviewing performance, and employee engagement
• Collaborate with culinary team to ensure a seamless service experience between kitchen and dining room
• Manage the restaurant's employee relations and human resources agendas while understanding the language within the collective bargaining agreement (CBA)
• Other job duties as assigned

Qualifications & Requirements

• Minimum of four years of restaurant management experience, preferably in a high-volume, fine dining restaurant.
• Candidate must be able to communicate in English fluently and in a professional manner and proficiency in a second language is a plus.
• Previous experience in a Forbes-rated restaurant is highly preferred.
• Excellent financial acumen, including budgeting and cost control. Strong leadership skills with the ability to motivate and develop team members.
• Requires the ability to work efficiently and with a team environment.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
• Applicant must be 21 years of age or above.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to work under pressure in a fast-paced environment with multiple priorities.
• Proven track record of increasing revenue and profitability in previous roles.