Assistant Housekeeping Manager- Roost Detroit

Position Overview

Roost

Detroit is seeking an experienced, detail-oriented, and hands-on Housekeeping Manager to oversee the daily operations of the housekeeping department. This individual will be responsible for maintaining the highest standards of cleanliness, presentation, and guest satisfaction throughout the property while leading and developing a high-performing housekeeping team.

The ideal candidate is a motivated hospitality professional with strong leadership skills, excellent organizational abilities, and a passion for delivering exceptional guest experiences. This position requires a proactive approach to daily operations, effective communication with other departments, and the ability to maintain luxury hospitality standards in a fast-paced environment.

Key Responsibilities

Housekeeping Operations

• Oversee daily housekeeping operations, ensuring guest rooms, apartment-style accommodations, public areas, and back-of-house spaces meet ROOST's cleanliness and presentation standards.
• Conduct daily inspections of guest accommodations and public areas to ensure quality, consistency, and attention to detail.
• Coordinate daily room assignments, cleaning schedules, and priorities based on occupancy, arrivals, departures, and extended-stay guest needs.
• Ensure timely completion of room turnovers and communicate room readiness with the Front Office team.
• Develop and maintain housekeeping procedures, cleaning standards, and quality assurance programs.
• Monitor and maintain appropriate inventory levels of linens, guest amenities, cleaning supplies, and housekeeping equipment.
• Ensure proper handling, storage, and use of cleaning chemicals and equipment in accordance with safety guidelines.
• Identify maintenance concerns and coordinate with Engineering to ensure timely resolution.
• Oversee lost and found procedures, ensuring accurate documentation and proper handling of guest belongings.

Team Leadership & Development

• Supervise, train, motivate, and develop housekeeping team members to ensure consistent performance and exceptional service delivery.
• Assist with recruiting, interviewing, onboarding, and training new housekeeping employees.
• Prepare and manage daily schedules, staffing assignments, and labor allocation based on business needs.
• Conduct regular team meetings and provide ongoing coaching, feedback, and performance evaluations.
• Foster a positive, collaborative, and accountable work environment.
• Address employee concerns professionally and consistently in partnership with property leadership and Human Resources.
• Ensure team members adhere to company policies, grooming standards, attendance expectations, and safety procedures.

Guest Experience & Quality Assurance

• Maintain a strong focus on guest satisfaction by ensuring all accommodations are clean, comfortable, and prepared to luxury hospitality standards.
• Respond promptly and professionally to housekeeping-related guest requests, concerns, and service recovery opportunities.
• Work closely with Front Office and other departments to accommodate special requests, VIP arrivals, and extended-stay guests.
• Regularly evaluate housekeeping processes and identify opportunities to improve efficiency and the overall guest experience.
• Ensure consistent execution of ROOST brand standards and Method Co.'s service philosophy.

Financial & Administrative Responsibilities

• Assist with managing departmental labor costs, operating expenses, and housekeeping budgets.
• Monitor productivity, staffing efficiency, and supply usage to support operational and financial goals.
• Maintain accurate records of inspections, inventory, purchasing, training, and departmental performance.
• Coordinate with vendors and suppliers to ensure quality products, timely deliveries, and cost-effective purchasing.
• Identify opportunities for operational improvements while maintaining exceptional quality standards.
• Support property leadership with departmental reporting, forecasting, and operational planning.

Health & Safety

• Ensure housekeeping operations comply with applicable health, safety, and sanitation requirements.
• Maintain proper chemical handling, labeling, storage, and safety procedures.
• Ensure team members receive appropriate safety training and use required personal protective equipment.
• Identify and report workplace hazards, maintenance concerns, and safety incidents.
• Maintain a clean, safe, and organized working environment for guests and employees.

Qualifications

• Minimum of 3 years of housekeeping experience within a hotel, luxury hospitality, or upscale residential environment.
• At least 1-2 years of supervisory or management experience preferred.
• Previous experience within a luxury boutique hotel, lifestyle hotel, or extended-stay property strongly preferred.
• Strong understanding of housekeeping operations, room inspection standards, cleaning procedures, and inventory management.
• Demonstrated ability to lead, train, and motivate a diverse team.
• Excellent organizational, time management, and problem-solving skills.
• Strong interpersonal and communication skills with a guest-focused approach.
• Ability to work collaboratively with Front Office, Engineering, and property leadership.
• Familiarity with hotel property management systems and housekeeping software preferred.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Flexibility to work weekends, holidays, and varying shifts based on operational needs.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to bend, reach, kneel, and perform repetitive movements as required.
• Ability to lift, push, pull, or carry up to 25 pounds independently and heavier items with assistance or appropriate equipment.
• Ability to navigate guest rooms, corridors, stairways, and other areas of the property.
• Ability to perform the essential functions of the position with or without reasonable accommodation.