Assistant Manager

About the role

Are you a natural leader ready to make an impact? We're looking for an Assistant Manager to join our dynamic team at our Austin, United States location (2003 S Garrison). In this role, you'll be the driving force behind daily operations, leading a dedicated team while ensuring exceptional customer experiences and operational excellence. If you're organized, detail-oriented, and passionate about motivating others to achieve their best, we want to hear from you!

• Lead, supervise, and mentor team members to ensure they meet performance standards and company policies
• Oversee all cost controls, inventory management, and cash handling procedures during your shift
• Maintain strict adherence to all company policies and procedures, setting the example for your team
• Manage staffing schedules, ensuring adequate coverage and team member availability
• Monitor and maintain store cleanliness, food safety standards, and adherence to brand image guidelines
• Process and manage paperwork, including inventory reports, financial records, and performance documentation
• Deliver exceptional customer service and resolve customer concerns with empathy and professionalism
• Analyze operational data and make data-driven decisions to improve profitability and efficiency
• Coordinate marketing initiatives and promotional activities to drive sales and customer engagement
• Ensure punctuality and attendance accountability for all team members
• Train and develop team members on equipment operation, food preparation, and customer service protocols
• Manage food inventory, ordering, and storage to minimize waste and control costs
• Work collaboratively with upper management to implement new programs and achieve organizational goals
• Adapt quickly to changing priorities and handle multiple responsibilities simultaneously under pressure
• Recruit, interview, and onboard new team members to build a strong, cohesive workforce
• Monitor and analyze performance metrics to identify opportunities for improvement and growth

Qualifications & Requirements

Required Skills

• Strong leadership and team management abilities
• Proficiency in cost control, inventory management, and cash handling
• Excellent mathematical skills for accurate calculations and financial management
• Outstanding verbal and written communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency with computer systems and point-of-sale technology
• Sound judgment and decisive decision-making capabilities
• Strong organizational and time management skills
• Ability to work under pressure while maintaining quality standards
• Conflict resolution and problem-solving expertise
• Customer service excellence and interpersonal skills
• Attention to detail and analytical mindset
• Budget management and financial reporting capabilities

Required Experience

• Minimum 1-2 years of supervisory or team leadership experience
• Previous retail or food service operations experience
• Demonstrated experience with cash handling and financial accountability
• Experience managing and motivating diverse teams
• Experience with staff recruitment and hiring processes

Preferred Skills

• Performance management and employee coaching experience
• Experience with scheduling software and workforce management tools
• Knowledge of food safety and health code compliance
• Marketing and promotional campaign experience
• Experience in a fast-casual or quick-service restaurant environment

Preferred Experience

• Previous experience in a similar assistant manager or supervisory role
• Background in training and developing team members
• Experience with inventory management systems
• Compliance and regulatory knowledge in food service operations

Education

• High school diploma or equivalent (GED)
• Relevant management certification or coursework is a plus

Personal Attributes

• Reliable, punctual, and committed to accountability
• Resilient and adaptable to changing business needs
• Empathetic and supportive approach to team leadership
• Transparent communicator with strong interpersonal skills
• Visionary thinker who can identify opportunities for improvement
• Inclusive mindset that values diverse perspectives and contributions
• Flexible and willing to work varied shifts as needed
• Motivated by achieving goals and driving team success

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

• Deliver product by car and then to door of customer.
• Deliver flyers and door hangers.

Requires

• Valid driver's license with safe driving record meeting company standards.
• Access to an insured vehicle which can be used for delivery.

Essential Skills

• Navigational skills to read a map, locate addresses within designated delivery area.
• Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Physical Demands

Carrying

During delivery, carry pizzas and beverages while performing walking and climbing duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

Sensing

Far vision and night vision for driving.