Assistant Manager

About the role

This position works with guests, members and clinic employees to provide education of the importance of massage therapy and facial services, resulting in membership sales. This position operates within all Massage Envy's policies, procedures, and guidelines to provide a great customer experience.

Principle Duties for Assistant Clinic Administrator

• Overseeing and managing the daily operations of the clinic
• Achieving all membership and retail sales goals.
• Managing sales associates and massage therapy staff.
• Training and monitoring the performance of sales associates.
• Providing excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling memberships.
• Effectively handle customer concerns and complaints.
• Maintaining professional and impeccable clinic environment for employees and members/guests.
• Generating sales reports, making bank deposits, maintaining inventory and ordering supplies at Clinic Administrator request.

Qualifications of a Massage Envy Spa Assistant Clinic Administrator

• Must pass background check.
• Understand and believe in the healing benefits of massage therapy and bodywork.
• Customer service oriented and able to communicate effectively with clients, clinic management, fellow therapists and sales staff.
• Able to work flexible days and hours.
• Knowledge of sales techniques preferred.

A Successful Massage Envy Spa Assistant Clinic Administrator

• Understands, believes in and upholds Massage Envy's Mission, Vision, and Values
• Understands, believes in and upholds Massage Envy's Code of Conduct
• Understands, believes in and upholds Massage Envy's Service Essentials
• Understands and believes in the healing benefits of massage therapy and skincare
• Has an in-depth knowledge of retail/professional products designed to enhance therapy
• Is customer service oriented and able to communicate effectively

Benefits

• Base Pay STARTS at $11.50/hr PLUS Commissions
• Employee massages at reduced cost (complimentary service monthly).
• Employment growth opportunities.
• Health insurance available as pre-tax deduction
• Longevity bonuses include PTO