Assistant Manager Retail - Atlanta Hawks Team Store

Role Overview

The Assistant Manager supports the General Manager in the day-to-day execution of store operations - including sales performance, fan engagement, merchandising standards, and shift-level team leadership - and steps in as Manager on Duty as needed. This role helps build and develop a high-performing team through hands-on coaching and consistent feedback, while fostering a culture of accountability, inclusion, and exceptional service. The Retail Assistant Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

How Will You Drive Impact

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership

• Partners with the General Manager on scheduling, team engagement, and building a positive store culture that supports consistent execution across all shifts.
• Collaborates with cross-functional partners to align on operational standards, event readiness, and business priorities during high-volume periods.

People Leadership

• Coaches and develops associates through real-time, on-the-floor feedback and shift-level performance management.
• Assists with onboarding and training new team members on systems, standards, and expectations, ensuring a strong foundation for consistent performance.

Fan & Customer Impact (Obsessed with Fans)

• Delivers exceptional fan experiences by modeling brand standards and service expectations on the sales floor.
• Uses fan feedback and day-to-day observations to identify opportunities that improve the store experience.
• Resolves escalated fan concerns effectively and empowers associates to make sound, fan-first decisions.
• Adapts the team's approach during game days and special events to maintain a high-quality fan experience under elevated demand.

Innovation & Problem Solving

• Identifies opportunities to streamline daily processes and improve team efficiency.
• Brings ideas forward to the General Manager for improving fan experience and store performance.
• Adapts quickly to shifting priorities during high-volume periods, game days, and special events.
• Demonstrates curiosity and a solutions-oriented mindset when navigating operational challenges on the floor.

Ownership & Execution (Determined & Relentless Mindset)

• Supports the General Manager in executing daily operating procedures, opening/closing routines, and merchandising standards.
• Monitors sales performance and key shift-level metrics, adjusting team focus to help meet daily and weekly goals.
• Assists with inventory accuracy, loss prevention practices, and adherence to company policies and procedures.
• Serves as Manager on Duty in the General Manager's absence, ensuring smooth and consistent store operations.

We are building a future-ready organization. This role is expected to

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

Required Qualifications

• 3+ years of retail supervisory or leadership experience, including at least 1 year in a role with direct scheduling or Manager on Duty responsibility.
• Demonstrated ability to lead, motivate, and coach a team in a fast-paced, customer-facing setting.
• Proficiency in Fanatics and retail operating systems, including but not limited to POS, OpSuite, My Playbook, ServiceNow, and OKTA.
• Working knowledge of retail operations, including inventory processes and loss prevention basics.
• Strong communication and interpersonal skills, with the ability to give clear, constructive feedback.
• Ability to work a flexible schedule, including evenings, weekends, holidays, game days, and special events.
• Reliable attendance, punctuality, and professional representation of the Fanatics brand.
• Regularly required to stand, walk, reach, bend, and move throughout the store during shifts; ability to lift, carry, and move merchandise weighing up to 30 pounds; may be exposed to varying weather conditions on game days and during outdoor retail operations.

Education

High school diploma or equivalent required; relevant coursework or degree a plus.

Work Location

On-site: Your work location will be onsite in Atlanta, GA.

At Fanatics, we operate with a BOLD mindset-We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.