Assistant Operations Manager

About the role

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary

The MTS Assistant Operations Manager serves as a working supervisor, leading a team of Mobile Engineers that provides engineering services for a large Financial Services client. This role remains responsible for the team's overall results and spends a portion of time directly performing the work supervised.

It manages day-to-day operations, ensures service delivery excellence, and coordinates project execution, drawing on established precedents and practices to analyze information and resolve ongoing problems.

As the primary point of escalation for field issues within the assigned geography, the MTS Assistant Operations Manager identifies the most appropriate solutions and, where needed, establishes new techniques to ensure the team consistently meets its objectives.

Key Responsibilities

People Leadership

• Provide day-to-day supervision to 4-6 Mobile Engineers
• Conduct performance coaching and annual reviews
• Approve timecards and manage billable hours targets
• Coordinate PTO scheduling and provide backup coverage
• Identify training needs and support professional development
• Handle first-level disciplinary issues and escalate as needed

Technical & Project Management

• Lead project pre-walks and post-walks for assigned region
• Assist in determining project scopes and resource requirements
• Coordinate vendor management and General Contractor relationships
• Manage work order execution and quality assurance
• Support R&M expense submissions and asset replacement reviews

Operational Excellence

• Perform preventive maintenance, repairs, and inspections across HVAC, electrical, plumbing, and building systems within an assigned portfolio
• Maintain team asset history and work order documentation
• Serve as Corrigo backup administrator for regional team
• First point of escalation for field technical issues
• Coordinate coverage when team members are unavailable
• Support HSSE processes and event management
• Ensure compliance with safety protocols and quality standards

Required Qualifications

• Advanced specialized expertise in building systems and technical services
• 5-7 years relevant technical experience in facilities management
• 2+ years demonstrated leadership experience
• Appropriate licenses/certifications as required by scope of work
• Strong project management and vendor coordination skills
• Proficiency in Corrigo, Workday, and work order management systems

Additional information

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 84,600.00 - 103,600.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: Remote -Austin, TX

Job Tags

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Benefits

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.