Assistant Operations Manager | Canton Memorial Civic Center

Position

Assistant Operations Manager

LOCATION: Canton, OH

Essential Duties and Responsibilities

• Supervises staff and oversees all aspects of facility operations related to events.
• Meets with client groups to plan and organize assigned meetings and/or events.
• Coordinates activities with the various service contractors for assigned meetings and/or events.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Prepares cost estimates and monitors final billing.
• Provides clear, concise, and timely communication of detailed requirements to operational departments.
• Assists in scheduling operational set-ups to provide equipment or service needs.
• Monitors and supervises facility set-up when necessary.
• Assists in training Event Services staff.
• Serves as primary liaison between clients and facility departments.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests, concerns, and problems.
• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
• Serves as Manager on duty as required.

Supervisory Responsibilities

Directly supervises the Event Services staff. The Event Manager carries out supervisory responsibilities in accordance with Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

Education and/or Experience

• Bachelor's degree (B. A.) from four-year college or university
• Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food, and beverage functions etc. in a Convention Center or Major hotel
• Excellent verbal and written skills needed.
• Working knowledge of the principles of facility management, services, and equipment for a similar facility

Skills and Abilities

• Excellent organizational, planning, and interpersonal skills
• Exceptional written and verbal skills
• Ability to prioritize multiple projects.
• Demonstrate problem-solving and communication skills.
• Supervisory experience required.
• Professional presentation, appearance, and work ethic

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: On Site - (Canton Civic Center/Centennial Plaza/Hall of Fame City Ice Rink/Canton, OH)