Assistant Property Manager

Essential Duties and Responsibilities

Under the direction of the VP of Property Management and Senior Property Manager(s) assist with the day-to-day operations at the center, including but not limited to:

Property Operations Support

• Provide support during property inspections. May arrange alterations, maintenance, upkeep, and reconditioning of property as specified in management services and lease agreements
• Help solicit bids, participate in vendor selection, create service contracts, and assist in managing contracts for property services (e.g. security, maintenance, grounds-keeping personnel).
• Assist Property Managers follow up on any open property items promptly.
• Research tenant inquiries & work with the property manager on an appropriate plan for follow-up.
• Communicate with tenants and assist in resolving any ongoing issues while maintaining professionalism and enhancing their customer experience.
• Develop and maintain strong relationships with tenants and vendors.
• Work with leasing agents to provide access to vacant spaces for prospective tenants.

Administrative Support

• Provide exceptional administrative support to assigned Sr. Property Manager(s), including:
• Maintain and update tenant and vendor contact information.
• Work inside PECO systems (Nexus/MRI) to research invoices and run financial reports monthly for managers.
• Upload monthly reports to the proper locations.
• Track & maintain inspections relating to property systems.
• Processes Open/close notices for Tenants
• Assist in collecting pertinent documents from tenants and vendors.
• Prepare outgoing mail/email. Route incoming mail and courier packages.
• Provide utility information to tenants as needed and complete On/Off Utility Requests.
• Handle special projects and initiatives for the assigned region or in support of the Property Management department based upon business needs.

Education / Experience Requirements

• This position requires a minimum of 2 years of real estate experience supporting property operations in some capacity.
• Prior experience working with retail tenants, commercial property vendors, and exposure to general property maintenance, roofing, plumbing and HVAC issues is preferred.
• Exceptional written and verbal communication skills with the ability to interface professionally with associates at all levels of an organization, both internally and externally.
• Strong organizational skills with a proven track record of problem-solving skills in a professional environment.
• Excellent computer and technical skills including a high level of competency in the Microsoft Office suite of products (Word, Excel, PowerPoint) and Adobe Acrobat is required.
• Previous systems experience with Nexus Payables and MRI a plus.
• Positive attitude and ability to maintain a high degree of professionalism and discretion dealing with confidential information.
• Must be a self-starter with the ability to adapt to change, set own priorities and meet deadlines in a fast-paced environment.
• Demonstrated ability to work independently and as a team.
• Ability to travel required (estimated at 25%).
• This position will be based in Charlotte, NC (local candidates only, no relocation will be provided).