Assistant Store Manager (FTYR) - Four Mountain Sports Aspen

About the role

The Assistant Store Manager supports daily store operations, drives team performance, and ensures a consistent, high-quality guest experience across Four Mountain Sports retail and rental locations. This role serves as a hands-on leader responsible for developing team members, executing operational priorities, and maintaining service and operational standards. The Assistant Store Manager acts as Manager on Duty in the absence of the Store Manager, ensuring smooth operations, strong team alignment, and a seamless guest experience. This position reports to the Store Manager.

• The budgeted salary range for this position is $68,000 - $71,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
• Applications for this position will be considered on a rolling basis.
• This is a FTYR position based in our downtown Aspen location.

Essential Job Functions/Key Job Responsibilities

• Partner with the Store Manager to lead daily store operations, ensuring alignment on priorities, execution, and team performance while assuming full operational ownership in the Store Manager's absence
• Lead the sales floor during shifts by directing team focus, managing flow, and adjusting priorities in real time to maximize guest experience and sales opportunities
• Model and reinforce exceptional guest service standards, addressing escalated guest concerns promptly and ensuring professional resolution that maintains brand trust
• Drive retail and rental performance through effective selling behaviors, cross-selling, and accountability for key performance metrics including sales, conversion, and guest experience
• Coach, develop, and provide real-time feedback to associates and supervisors while supporting hiring, onboarding, and training to build a high-performing team
• Oversee rental operations to ensure proper equipment selection, fitting, safety standards, and alignment with retail functions for a seamless guest experience
• Ensure accurate POS operations and cash handling standards, resolving escalated transaction issues and reinforcing accountability across the team
• Support inventory management including receiving, replenishment, transfers, and cycle counts while maintaining visual merchandising, store presentation, and cleanliness standards
• Assist with scheduling and labor management to align staffing levels with business demand and ensure effective deployment of team resources
• Ensure compliance with company policies, safety standards, and operational procedures, including execution of opening and closing responsibilities and store readiness
• Foster a culture of accountability, teamwork, and continuous improvement while supporting company initiatives, promotions, and seasonal priorities
• Other duties as assigned

Education & Experience Requirements

• High school diploma or equivalent required; college degree preferred
• 2-5 years of experience in retail, hospitality, rental, or guest service environments required
• Minimum 1-2 years of previous supervisory or leadership experience required
• Demonstrated experience managing teams in a fast-paced, high-volume retail or rental environment preferred
• Experience in ski or snowboard retail or rental operations strongly preferred
• Minimum 1 year of experience with POS systems, cash handling, and operational reporting required

Knowledge, Skills & Abilities

• Knowledge of retail and rental operations, including sales drivers, guest service standards, and team workflows
• Knowledge of POS systems, cash handling procedures, and basic operational reporting
• Strong leadership and communication skills with the ability to coach, motivate, and influence team performance
• Skill in making timely, effective operational and guest service decisions in real time
• Skill in delivering high-quality guest service and modeling service expectations for the team
• Skill in conflict resolution and addressing performance issues in a professional and constructive manner
• Ability to manage multiple priorities and adapt quickly in a fast-paced, high-volume environment
• Ability to build and maintain a positive, accountable, and collaborative team culture
• Ability to maintain strong attention to detail in operational execution, store standards, and guest interactions
• Ability to organize, prioritize, and execute responsibilities effectively while supporting team performance

Work Environment and Physical Demands

• Ability to stand and move throughout the store for extended periods of time.
• Ability to lift and carry equipment and merchandise up to 40-50 lbs.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to work both indoors and outdoors in varying weather conditions.
• Flexible schedule required, including early mornings, evenings, weekends, and holidays.

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

• This job description is designed to indicate the general nature and level of work.
• It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
• Duties and responsibilities may change at any time with or without notice.

At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace.

We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

• Aspen One participates in E-Verify.
• E-Verify & Right to Work Poster