Assistant Technical Trainer - Service
- Location
- Greenwood, IN
- Listed
- 2 days ago
About the role
The Assistant Manager - Technical Training contributes to the development and delivery of technical training programs that support repair technicians, technical support teams, and customer service functions. This role builds strong technical and instructional expertise while driving standardized training across global service networks.
Duties and Responsibilities
This position is responsible for delivering high-impact training focused on:
- Electrical diagnostics
- Mechanical aptitude
- Diagnostic troubleshooting
- Tool platform knowledge
- Repair execution and quality control
Additional information
The role combines technical knowledge of power tools, diagnostics, and repair processes to ensure learners can confidently diagnose, service, and support products while upholding Milwaukee Tool's standards for durability, performance, and innovation.
Key Responsibilities
Training Development & Delivery
- Deliver technical training programs across instructor-led, virtual, and hands-on formats
- Develop curriculum including training guides, job aids, and assessment tools
Technical Expertise
- Apply knowledge of product systems, diagnostics, and repair procedures
- Interpret technical schematics, drawings, and service manuals
- Demonstrate best practices in troubleshooting and repair execution
Cross-Functional Collaboration
- Partner with Engineering, Service, and Quality teams
- Align training programs with new product launches and existing product updates
- Ensure consistency and standardization across global training efforts
Continuous Improvement
- Measure training effectiveness using defined metrics and feedback loops
- Update training materials based on product changes and field insights
- Drive ongoing enhancements to training delivery and content
Required Qualifications
Education
Associate's degree in Engineering, Technical Education, Applied Technology, or equivalent experience
Experience
- 1-3 years of experience in technical training, service operations, or product support
- Experience delivering both classroom and virtual training
Technical Knowledge
- Power tools and electromechanical systems
- Battery technologies and systems
- Diagnostic methods and service procedures
Skills
- Instructional delivery and facilitation
- Technical writing and content development
- Strong problem-solving and troubleshooting abilities
- Proficiency with Microsoft Office and Learning Management Systems (LMS)
Preferred Qualifications
- Technical certifications relevant to product or service functions
- Experience developing structured training programs or curricula
- Exposure to global training environments
- Familiarity with service performance metrics
- Fluent Spanish proficiency preferred including professional-level speaking, reading, and writing to support technical training delivery
- Other Requirements
- Ability to travel domestically and internationally as needed (approximately 30-40%)
Milwaukee Tool is an equal opportunity employer.
From Tti's careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Assistant Technical Trainer - Service job at Tti located?
This Assistant Technical Trainer - Service position at Tti is located in Greenwood, IN. Always check Tti's application page for specific state eligibility or relocation policies.
How do I apply for the Assistant Technical Trainer - Service position at Tti?
This listing links directly to Tti's Workday application page. You can apply directly on Tti's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.