Assitant Manager (02803) - 1135 W. Wood

About the role

We're looking for an enthusiastic and detail-oriented Assistant Manager to join our team at our 1135 W. Wood location in Decatur, United States. As an Assistant Manager, you'll play a vital role in driving operational excellence, fostering a positive team culture, and delivering exceptional customer experiences. This is an opportunity to grow your leadership skills while making a meaningful impact on our store's success and your team members' professional development.

• Oversee daily store operations, including cash management, inventory control, and food quality assurance with meticulous attention to detail
• Lead, motivate, and inspire team members to consistently deliver outstanding customer service and maintain the highest standards of store cleanliness and organization
• Assist in recruiting, onboarding, training, and developing new team members, fostering a supportive and inclusive work environment
• Ensure strict compliance with food safety regulations, company policies, and local health codes
• Address customer concerns with empathy and professionalism, resolving issues promptly and transparently
• Collaborate strategically with the General Manager to implement marketing initiatives and achieve ambitious sales goals
• Analyze and monitor costs related to labor, food, and supplies, identifying opportunities for efficiency and cost optimization
• Create employee schedules and assist with payroll management, ensuring fair and transparent scheduling practices
• Maintain accurate records and complete all required documentation in a timely and organized manner
• Perform various in-store tasks as needed, including food preparation, order taking, and customer support, demonstrating flexibility and resilience
• Analyze operational metrics and performance data to identify trends and recommend innovative improvements

Qualifications & Requirements

• Proven experience in food service, retail management, or a similar fast-paced operational environment (preferred)
• Strong leadership and interpersonal skills with the demonstrated ability to motivate, guide, and develop team members
• Excellent customer service skills with a genuine passion for creating positive and memorable customer experiences
• Proficiency in cash handling, basic mathematics, and financial reconciliation
• Ability to multitask effectively and thrive in a dynamic, fast-paced environment while maintaining composure
• Strong analytical and problem-solving skills with exceptional attention to detail
• Excellent verbal and written communication skills with the ability to convey information clearly and professionally
• Computer literacy and proficiency with point-of-sale systems, order entry platforms, and inventory management software
• Comprehensive knowledge of food safety and handling procedures, with a commitment to maintaining the highest standards
• Flexibility to work various shifts, including evenings, weekends, and holidays as business needs require
• Physical ability to stand for extended periods, lift up to 50 pounds regularly, and navigate a fast-paced kitchen environment safely
• Strong time management and organizational skills with the ability to prioritize multiple tasks effectively
• Demonstrated conflict resolution and decision-making abilities with a transparent and inclusive approach
• High school diploma or equivalent (preferred but not required)
• Knowledge of scheduling software and payroll systems (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.