Assoc Product Complaints Specialist
- Pay
- $62,000 – $93,000 per year
- Location
- Mundelein, IL
- Listed
- 18 days ago
Major Responsibilities
Log, investigate, and close complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to Medline?s standards and regulatory requirements Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs Support divisional QA, product management, and other stakeholders by providing assistance on quality activities related to product complaints for supported divisions?
MINIMUM JOB REQUIREMENTS Education & Work Experience High School Diploma/Equivalent and 1+ year of experience in Quality, preferably within the Medical Device or Pharma Industry OR Bachelor?s degree in relevant field Knowledge / Skills / Abilities Experience in providing customer service to both internal and external stakeholders Skilled in cross-functional collaboration, managing concurrent tasks with competing priorities, and meeting critical deadlines Strong analytical and problem-solving abilities with attention to detail Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) PREFERRED JOB REQUIREMENTS 2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
Experience with SAP or similar complaint investigation software
Major Responsibilities
- None
Minimum Job Requirements
Education
- None
Certification / Licensure
- None
Work Experience
- None
Knowledge / Skills / Abilities
- None
Preferred Job Requirements
Education
- None
Certification / Licensure
- None
Work Experience
- None
Knowledge / Skills / Abilities
- None
Additional information
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position
$62,000.00 - $93,000.00 Annual
The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Pay and benefits
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please
We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Equal opportunity and legal notices
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
From Medline's careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Assoc Product Complaints Specialist role at Medline?
The Assoc Product Complaints Specialist posting at Medline states compensation of $62,000 – $93,000 per year. Final pay may depend on location, experience, and interview evaluation on Medline's official career site.
Where is the Assoc Product Complaints Specialist job at Medline located?
This Assoc Product Complaints Specialist position at Medline is located in Mundelein, IL. Always check Medline's application page for specific state eligibility or relocation policies.
How do I apply for the Assoc Product Complaints Specialist position at Medline?
This listing links directly to Medline's Workday application page. You can apply directly on Medline's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.