Associate Account Manager

About the role

As an Associate Account Manager with Allergan Aesthetics, an AbbVie company, you will develop a solid foundation of system, product, and sales enablement knowledge. This role is an entry point within our team vertical, supplying the foundation of knowledge to transition into Regional Account Management and Inventory Management teams.

We offer interactive training, mentorship from tenured Regional Account Managers, and hands-on experience supporting Field Sales Operations. You will develop valuable analytical and problem-solving skills, SME-level system navigation, and an understanding of Customer Operations within the Medical Device industry.

We are looking for someone who thrives helping others and takes pride in being a trusted expert that builds strong relationships with sales and customers. The Associate Account Manager is passionate about sales enablement through a customer service and operational lens and thrives in a fast past environment where quick decisions and deep product and system knowledge is the key to success.

Responsibilities

• Support our Regional Account Management and Field Sales teams by working out of a shared regional email box and answering/directing phone calls
• Own the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Credentialling, etc.)
• Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc.

Transactional support including but not limited to

• Orders: evaluation, replacement, samples, bulk buys, personal inventory, transfers
• AR Support: invoice investigation, credits/debits, contract investigation and retroactive credits
• Research: serial number history, device tracking, reporting, credentialing, sales history, field searches for urgent case needs
• Follow up: tracking information, order status, return labels
• General Field Sales Rep Support: locate forms/documents, account pricing, territory alignment issues, sales reporting

Qualifications & Requirements

• Strong oral and written communication skills, with the ability to modify communication delivery based on the audience
• Ability to multi-task-juggling inbound phone calls, a shared mailbox, and ad hoc reporting requests from team members
• Exceptional relationship-building skills both internally and externally
• Experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end customer operations processes
• Works well in a metrics-driven environment, with an emphasis on efficiency and individual production
• At least 3 years' experience in a client-facing role with a similar function.

Preferred Qualifications

• 1-2 years of medical device, pharmaceutical, healthcare, or relevant industry experience
• Flexible availability to cover calls over multiple time zones within the US
• Bilingual Spanish

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.