Associate Account Manager

Our Ethos

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

What you’ll do

• Own renewals for the live partners, from the first conversation through signed paperwork
• Find and close expansion opportunities in your accounts, such as new products (cards, virtual accounts, on/offramps, wallets, cross-border payments), additional card programs, and new regions
• Grow net revenue retention (NRR) for your coverage area, and flag churn or contraction risk early
• Handle partner escalations that sit outside Support: questions about the partnership, program configuration, commercial terms, and products. Bring in Product, Engineering, Finance, or Compliance when needed and follow each one through to resolution
• Keep detailed account health and notes up to date
• Build a health snapshot of your accounts and use it to decide where to spend your time
• Pass partner feedback to Product to help shape the roadmap
• Help write and improve Account Management playbooks, including expansion playbooks for new products and features
• Learn Rain's products in depth, including stablecoin card issuing, card network basics, and our APIs

You are likely to succeed if you have

• 0 to 3 years of experience in account management, as an account executive, or in customer success, in fintech, payments, or B2B SaaS
• Comfort talking with partners about renewals, pricing, and commercial terms, and asking for the expansion when the opportunity is there
• Clear written and verbal communication on calls, over email, and in shared Slack channels with partners
• Strong organization: you can keep many accounts, deadlines, and follow-ups moving at the same time
• Curiosity about how payments work (card issuing, authorization, settlement) and about stablecoins, and a willingness to learn technical topics, including reading API documentation
• Ownership: when a partner raises an issue, you see it through to resolution, even when it needs help from several teams
• Comfort working at a fast-growing company

Bonus attributes

• Exposure to card issuing, embedded finance, crypto, or stablecoins
• Experience working toward a renewal, upsell, or expansion target

Things that enable a fulfilling, healthy and happy experience at Rain

Unlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.

• Flexible working We support a flexible workplace - work from home, come into an office, or both.
• We want everyone to work in an environment where they're their most confident and productive selves.
• New Rainmakers receive a stipend to set up a comfortable home workspace.

• Easy to access benefits For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
• Retirement goals Plan for the future with confidence. We offer a 401(k) with a 4% company match.
• Equity plan Every Rainmaker gets an equity option plan so we all benefit from our success.
• Health and Wellness High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
• In-office meals Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.

• Team summits Summits play an important role at Rain.
• Time together helps us build relationships and a common destiny.
• Expect team and company offsites, both domestic and international.