Associate - Client Services
- Pay
- $36,900 – $50,900 per year
- Location
- Atlanta, GA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Education
- High school diploma or equivalent
- Listed
- Today
Skills & highlights for this role
- Microsoft Excel
- Microsoft Office
- Client Communication
- Order Management
- Data Entry
- Analytical Thinking
- Attention to Detail
Also useful
- Salesforce
- SAP
- Oracle
- CRM
- ERP
- Customer Service Experience
About the role
The Associate - Client Services role is a foundational training and development position designed to build core competencies in enterprise account support, client communications, and operational execution. Through direct mentorship and cross-functional exposure, the Associate will prepare for progression into a full time Client Services role supporting key accounts and complex client workflows.
Responsibilities
Developmental
- Shadow experienced Client Service Professionals, Account Specialists, and Strategic Account Specialists to understand tier-one account workflows, client escalation protocols, and SLA management.
- Assist Account Specialists in the day-to-day administration of enterprise client accounts, including order entry, quote generation, job specification tracking, and inventory reporting.
- Partner with Strategic Account teams to monitor project timelines, gather client-specific deliverables, and support regular business reviews (QBRs/SBRs).
- Learn and leverage internal ERP, CRM, and order management platforms to ensure data accuracy, billing precision, and prompt order processing.
- Assist in resolving operational inquiries, managing proof approvals, and tracking shipments through to client delivery.
- Build foundational knowledge of full product and solution offerings to identify service expansion and account-retention opportunities.
Professional
- Enter Data, Order Processes, and change notices in related systems as required ensuring job instructions are verified and correctly entered in the various manufacturing systems.
- Types of entries may include:
- Obtaining delivery commitments
- Special freight quotes
- Pricing
- Proof of delivery
- Order status
- New Item set up
Qualifications & Requirements
- High School Diploma or equivalent is required
- Strong computer proficiency, including intermediate skills in Microsoft Excel (spreadsheets, VLOOKUP, pivot tables) and standard office productivity suites.
- Strong analytical, organizational, and critical-thinking skills with high attention to detail.
- Exceptional verbal and written communication skills suitable for professional client-facing interactions.
- Prior customer service, client relations, retail management, or corporate internship experience is an asset.
- Exposure to CRM platforms (Salesforce) or enterprise ERP systems (e.g., SAP, Oracle) is a plus.
Additional Information
RRD's current salary range for this role is $36,900 to $50,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future.
At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program.
RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
About the Company
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Equal opportunity and legal notices
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
From RR Donnelley's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Associate - Client Services role at RR Donnelley?
The Associate - Client Services posting at RR Donnelley states compensation of $36,900 – $50,900 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on RR Donnelley's official career site.
Where is the Associate - Client Services job at RR Donnelley located?
This Associate - Client Services position at RR Donnelley is located in Atlanta, GA (On-site). Always check RR Donnelley's application page for specific state eligibility or relocation policies.
What qualifications are required for Associate - Client Services at RR Donnelley?
For the Associate - Client Services role, RR Donnelley highlights a high school diploma or equivalent; experience with Microsoft Excel, Microsoft Office, Client Communication, Order Management, Data Entry, Analytical Thinking. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Associate - Client Services position at RR Donnelley?
This listing links directly to RR Donnelley's SmartRecruiters application page. You can apply directly on RR Donnelley's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.