Associate Cloud Engineer L1

About the role

The Associate Cloud Engineer keeps our clients' cloud environments healthy day to day. You will work inside the baselines and runbooks our senior engineers have set: working monitoring alerts and tickets, applying patches and updates, executing documented changes, and learning the platforms from the engineers who own them. You will work from a ticketing system against defined service level objectives, supported by a global network operations center that handles first-line monitoring and intake.

Our clients run primarily on Microsoft Azure and Microsoft 365, with AWS and Google Cloud in a growing minority of environments and Redesign Cloud for hosted workloads. We do not expect you to have run production cloud environments yet, but we do expect foundational knowledge of one major cloud provider, basic scripting ability, and the appetite to build depth in the rest.

Key Responsibilities

• Work cloud and infrastructure alerts and tickets in priority order, resolving what is in scope and escalating with clear detail when it is not.
• Perform routine operational tasks across Azure, Microsoft 365, and AWS, including patching, backup verification, access requests, and resource tagging.
• Execute documented changes such as VM resizing, storage expansion, network security group updates, and policy adjustments through structured change management.
• Monitor platform health, capacity, and cost dashboards and flag risks to senior engineers before they become incidents.
• Review cloud cost and usage reports and raise rightsizing and cleanup opportunities for senior engineers to approve.
• Assist senior engineers on cloud projects, migrations, and remediation work, taking ownership of defined tasks.
• Support incident response by gathering evidence, building timelines, and contributing to root cause analyses.
• Maintain and improve runbooks, knowledge base articles, and environment documentation as you learn.
• Script small repeatable tasks in PowerShell, Azure CLI, or Python with guidance from senior engineers.
• Give client contacts and internal teams clear status reporting on the tickets and changes you own.

Required Skills & Experience

• Foundational knowledge of Microsoft Azure or AWS covering compute, storage, networking, and identity concepts.
• Working knowledge of Windows Server and Linux basics, Active Directory and Entra ID, and Microsoft 365 administration.
• Aptitude for automation using AI tooling and basic scripting (PowerShell, Bash, or Python), and the willingness to build that skill further.
• Comfort working from a ticketing system and following documented procedures and change management precisely.
• Strong troubleshooting instincts and the discipline to document what you did and why.
• Clear written and verbal communication with clients and internal teams.

Preferred Qualifications

• Microsoft AZ-900 or AZ-104, AWS Cloud Practitioner or Solutions Architect Associate, or comparable cloud certifications.
• Exposure to infrastructure as code such as Bicep or Terraform, or to monitoring tooling such as Azure Monitor or CloudWatch.
• Internship, lab, or home-lab experience building and breaking cloud environments.

Background

• 0 to 2 years in IT support, systems administration, or cloud operations, or a recent graduate with hands-on lab experience.
• Exposure to supporting more than one environment at a time, ideally in a managed services or help desk setting.
• Associate's or bachelor's degree in information technology or a related field, or equivalent hands-on experience.

Benefits

We offer a comprehensive benefits package which may include:

• Medical, Dental, and Vision Insurance
• 401(k) retirement plan with company match (annual dollar cap applied)
• Flexible time off plan
• 15 paid holidays
• Sick leave (amount varies by state requirements and is at least the minimum required by any state)
• Short-term and long-term disability
• Life insurance
• Paid parental leave