Associate Commissioner of Operations

About the role

The New York City Department of Correction (DOC) is an integral part of the City's evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody.

Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

The NYC Department of Correction (DOC) seeks a qualified candidate to serve as Associate Commissioner of Operations, that will create and oversee a new project management unit focused on the planning and implementation of the Remediation Action Plan (RAP). The Associate Commissioner will work on the implementation of Nunez Court Orders in partnership with the Nunez Manager and Nunez Compliance Unit:

• Serve as a senior advisor to the Senior Deputy Commissioner (SDC) on strategic, operational, administrative, and policy initiatives, providing recommendations to support executive decision-making.
• Represent the SDC at executive meetings, interagency discussions, working groups, and other official engagements, as designated.
• Oversee the creation and management of a new RAP management unit, directing major strategic initiatives and complex intra-agency projects from planning through implementation.
• Lead the planning, coordination, implementation, and monitoring of activities associated with the agency's RAP, ensuring accountability for milestones, deliverables, and timelines.
• Develop and maintain project management frameworks, performance monitoring tools, and executive reporting systems to track progress, identify risks, and ensure accountability for results.
• Establish and lead cross-functional working groups, task forces, and executive committees to address critical operational challenges and advance departmental priorities.
• Lead special operational assessments and organizational improvement initiatives, identifying opportunities to streamline processes, strengthen management systems, improve efficiency, and enhance service delivery.
• Monitor the progress of strategic initiatives, identify implementation challenges, and collaborate with agency leadership and stakeholders to develop solutions and maintain progress toward established objectives.
• Prepare executive briefings, progress reports, presentations, and recommendations for the executive leadership team to support informed decision-making and communicate progress on departmental priorities.
• Coordinate work across the Remediation Management and Nunez Monitoring teams.
• Lead special projects, assignments, and other related duties as directed by the SDC.

Qualifications & Requirements

• A Master's Degree from an accredited college in Public Administration, Personnel Administration, Business Administration, Human Services, Criminal Justice, Political Science, Psychology or a related field, plus three years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position; or
• A bachelor's degree from an accredited college and five years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position; or
• A four-year high school diploma or its educational equivalent and nine years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.